Direct Contract, Specialist, Digital Channel Management, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, & credit cards to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Drive the strategic growth and daily management of consumer digital banking channels, including mobile and internet banking platforms.
• Collaborate with product, technology, and design teams to design, test, and implement user-centric digital features and enhancements.
• Analyze digital channel performance, customer journeys, and usage metrics to identify optimization opportunities and increase digital adoption.
• Oversee end-to-end project delivery, including defining business requirements, coordinating User Acceptance Testing (UAT), and managing post-implementation reviews.
• Ensure all digital channel initiatives comply with regulatory requirements, internal risk guidelines, and security standards.
• Support the execution of digital campaigns and promotional activities to drive customer acquisition and engagement.

Requirements

• Degree in Business, Information Technology, or a related discipline, or equivalent professional experience.
• Proven experience in digital channel management, digital product development, or project management within the consumer banking or financial services sector.
• Strong analytical skills with the ability to interpret data and translate insights into actionable digital strategies.
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced, agile environment.
• Excellent interpersonal and stakeholder management skills, with the ability to collaborate effectively across cross-functional teams.
• Familiarity with digital banking trends, user experience (UX) principles, and emerging financial technologies.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Capital Place Branch

Job:

Schedule:

Contract (Fixed Term)

Employee Status:

Full time