Business Transformation Lead

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

MAIN PURPOSE

This position translates business challenges into executable transformation programmes and drives change across organisation, process, data, and technology. The role leads the full journey from planning and implementation through user adoption, benefits tracking, and transition into sustainable operations.

KEY RESPONSIBILITIES

Transformation Delivery

• Manage cross-functional execution plans, milestones, dependencies, and risks
• Work with business functions, technology teams, and external partners to deliver transformation programmes
• Clarify issues and decisions to support effective programme delivery

Change & Adoption

• Assess change impacts and plan communication, training, and business-readiness activities
• Support the adoption of new processes and digital capabilities in day-to-day work
• Align stakeholders and clarify ownership and next actions

Value Realisation

• Define KPIs and expected benefits with business stakeholders
• Track post-implementation outcomes and recommend improvements where needed
• Connect programme delivery to measurable business value

Operational Handover & Capability Building

• Establish clear operational ownership, support arrangements, knowledge, and controls before handover
• Promote continuous improvement through templates, playbooks, and retrospectives
• Strengthen internal transformation capabilities through coaching and knowledge transfer

COMPETENCIES AND EXPERIENCES

• Experience leading cross-functional business transformation, organisational change, or complex programme delivery
• Experience aligning senior stakeholders, business functions, technology teams, and external partners
• Experience in change management, user adoption, business readiness, benefits tracking, or operational handover
• Strong programme or project planning, governance, and risk-management capabilities
• Experience in business-process analysis and improvement
• Ability to use KPIs to evaluate outcomes and drive improvement
• Ability to work effectively in Japanese and English
• Transformation experience in retail, luxury, consumer-facing services, or a multi-brand or multi-site environment is preferred
• Experience implementing ERP, CRM, data, AI, automation, or related solutions is preferred
• Relevant certification or equivalent knowledge in change management, project management, Agile, or Lean Six Sigma is preferred

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