Manager- Clinical Services

Manager- Clinical Services | Raleigh Oaks Behavioral Health | Garner, North Carolina

About the Job:

The Clinical Services Manager is responsible for assisting the clinical department Director with management and oversight of the day-to-day operations of the clinical department, planning, implementation, and evaluation of clinical care systems and for client health outcomes attributable to clinical practice. The Clinical Services Manager serves as the Clinical Department lead, in the event of the Director’s absence. At the direction of the Director, provides direct supervision to clinical staff and indirect guidance to other staff regarding clinical programming and treatment expectations to ensure effective & safe therapeutic practices are being provided. Leads assigned aspects of the counseling programs including compliance with standards for completion Psychosocial Assessments, discharge planning, conducting groups, facilitating family therapies and individual therapies, and developing, implementing, and reviewing Treatment Plans. Assists in overseeing the clinical programs, monitoring the multidisciplinary treatment team process.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• At the direction of the Director, reviews the progress, quality, and effectiveness of all clinical programs via live observations and chart audits.
• Implements and monitors the clinical unit program schedule.
• Provides support and instruction as needed to direct care staff to ensure they adequately understand the treatment program and service delivery expectations to clients based on the clients’ individual treatment plans and clinical needs.
• Identifies and prioritizes issues of importance, including those priority issues as set for by leadership. Collaborates with department leaders and corporate leaders, as needed.
• Communicates instructions, expectations and timelines clearly and concisely.
• Assists in monitoring that all clinical programming, staffing, and documentation is in accordance with regulatory agencies and standards of care.
• Coaches a team of highly engaged members through hiring, orientation, performance assessment and employee engagement to meet department goals and ensure effective and efficient department operation. Ensures appropriate communication with department Director and Human Resources for any pertinent staff issue or concern.
• Manages staff scheduling and maintains an updated plan for contingency staffing.
• Maintains accountability expectations for self and staff in all areas of job performance. 
• Assists with ensuring staff educational and supervision needs are addressed with education and supervision programs that are attended by staff. 
• Holds staff accountable for non-compliance and client safety concerns, as well as attendance, following policies, behavior, and adherence to code of conduct. 
• Provides clinical consultation, guidance and supervision.
• Serves as subject matter expert and resource related to documentation standards for clinical services provided.
• Responsible for a limited caseload as needed.
• Maintains an awareness of community and market-related activities which includes knowledge of the activities of other providers, needs of local payors and the political climate related to mental health.
• Provides direct care services when needed.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Master's Degree in Social Work, Counseling or Psychology required.
• Three or more years of experience as a licensed social worker, counselor or therapist required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Current and valid State issued licensure for professional mental health therapist or counselor required.  Requirement for licensure level that allows for independent practice without need for structured supervision agreement per state licensure agency.
• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

WORK LOCATION:

This position is onsite and is not a remote position.

SUPERVISORY REQUIREMENTS:

One or more years’ supervisory/management experience required, preferably in social/clinical services.

Why Raleigh Oaks Behavioral Health?Raleigh Oaks Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Raleigh Oaks Behavioral Health is an EOE.

Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.