Housing Support Specialist - Part Time, Every Other Weekend

Housing Support Specialist

Department: Client Services

Location: LaGrave on First
Reports To: Director of Client Services and Program Coordinator
Employment Status: Part-Time, Every Other Weekend

FLSA: Non-Exempt

Position Summary

The Housing Support Specialist supports residents of LaGrave on First in maintaining stable housing and meeting their housing goals. This position provides day-to-day support, resources, and interventions to residents while helping maintain a safe, respectful, and supportive residential environment.

The Housing Support Specialist works with residents, guests, coworkers, service providers, and community partners and must demonstrate strong interpersonal and customer service skills. The successful candidate will be comfortable working with diverse populations, responding to challenging situations, and using effective conflict resolution and de-escalation skills.

Essential Responsibilities

• Provide harm reduction support, information, and resources.
• Build positive and professional relationships with residents and coworkers.
• Assist residents with paying rent and meeting their housing obligations.
• Help residents understand their rights and responsibilities as leaseholders.
• Support residents with conflict resolution and communication with their landlord.
• Assist residents with personal conflict resolution and problem-solving.
• Advocate for residents' wants, needs, and goals.
• Connect residents with supportive services, community resources, and service providers.
• Work respectfully and effectively with individuals from diverse backgrounds, experiences, and perspectives.
• Respond appropriately to challenging situations and use effective de-escalation techniques.
• Prepare and maintain daily logs, records, activity reports, and incident documentation.
• Follow program policies, procedures, and lease agreements.
• Help residents understand and follow program policies, procedures, and lease agreements.
• Maintain confidentiality and comply with HIPAA and other applicable privacy requirements.
• Participate in staff meetings, training, and in-service opportunities.
• Perform other related duties as assigned.

Qualifications

• High school diploma or GED required.
• Previous experience working with individuals experiencing housing instability, homelessness, or other supportive service needs is preferred.
• Knowledge of harm reduction principles is preferred.
• Strong interpersonal and communication skills.
• Ability to work effectively with people from diverse backgrounds.
• Ability to remain calm and professional in challenging situations.
• Ability to use effective conflict resolution and de-escalation techniques.
• Good verbal and written communication skills.
• Valid driver's license and dependable transportation required.
• Successful completion of required background checks, including a criminal history check, required.

Schedule and Work Environment

LaGrave on First operates 24 hours a day, 7 days a week. This is a part-time position scheduled every other weekend, with weekend shifts generally occurring during daytime and evening hours based on program staffing needs.

The position works in a residential environment with regular interaction with residents, guests, coworkers, service providers, and community partners. Work may include sitting, standing, walking, computer use, and responding to a variety of resident and building needs.

Grand Forks Housing Authority is an Equal Opportunity Employer.