eCW Application Training Analyst

Description

POSITION OVERVIEW 

The eCW Application Training Analyst is a member of the EMR/Applications team; responsible for developing, delivering, and maintaining comprehensive training programs for eClinicalWorks (eCW) and other clinical applications. This position supports new hires, existing staff, system implementations, and other application-related training, content development, and configuration needs.

This team member is the first level of training support to the EMR and other clinical applications, as well as preparing and maintaining the appropriate documentation including training curriculum, educational materials, instructional videos and other learning resources to ensure staff competency, promote workflow standardization.

The eCW Application Training Analyst also provides necessary training and on-site support to end users as it relates to use of clinical applications. The Analyst may also make recommendations regarding areas of potential improvement in the operations of end users regarding clinical applications in an effort to meet organizational goals and quality measures. The analyst may also work closely with the Directors of IT and Operations to in order to quickly implement any new process and to communicate operational changes to the various departments impacted by changes recommended. 

The eCW Application Training Analyst combines hands-on eClinicalWorks experience with strong instructional, communication, and organizational skills. This individual is an approachable, adaptable, and engaging educator who can translate technical concepts into practical guidance, assess learning outcomes, and continuously improve training programs to enhance user proficiency, operational efficiency, and the overall effectiveness of clinical and revenue cycle workflows.

SUPERVISION RECEIVED: 

Reports to IT Director or another manager as assigned 

SUPERVISION EXERCISED: 

None.

ROLE AND RESPONSIBILITIES: 

Training Delivery & Instruction

• Conduct all eCW training for new hires and existing staff, including provider, clinical, and revenue cycle workflows
• Deliver both classroom-style and virtual training sessions using adult learning principles
• Provide at-the-elbow (ATE) support during go-lives, system upgrades, and new module rollouts
• Develop and maintain a new hire onboarding curriculum tailored by role (providers, nurses, front desk, billing, etc.)
• Conduct refresher and optimization training as workflows or system versions change
• Facilitate train-the-trainer sessions for super users and department champions
• Assess learner competency and provide evidence of learning through skills checklists, assessments, and post-training evaluations

Training Materials & Asset Management

• Create and maintain training materials, including quick reference guides, tip sheets, workflows, FAQs, and e-learning content
• Develop and edit training videos (screen recordings, walkthroughs, and tutorials)
• Keep all training assets organized, version-controlled, and accessible on SharePoint

eCW Analyst & Application Support Duties

• Assist with eCW configuration and build as needed 
• Partner with the eCW analyst team to translate system changes into updated training content
• Serve as a liaison between end users and the IT/eCW team to gather feedback and identify training needs
• Participate in upgrade testing and validation to understand new functionality before it reaches end users
• Troubleshoot basic user issues and escalate complex problems appropriately
• Support new module implementations

Communication & Collaboration

• Present confidently to groups of all sizes, including providers, executives, and large staff audiences
• Communicate system changes and updates through newsletters, huddles, or meetings
• Build strong working relationships with clinical and operational leadership

Requirements

EDUCATION 

• High School diploma or GED, associate’s degree preferred 
• In exchange for associate’s degree, 1-2 years of medical office experience.  

EXPERIENCE 

• Hands-on eClinicalWorks experience
• Proven training/instructional experience with the ability to public speak and engage diverse audiences
• Experience developing training materials, e-learning, or video content
• Working knowledge of clinical and billing workflows in an ambulatory or healthcare setting
• Familiarity with Microsoft suite and e-learning tools (e.g., SnagIt or similar tools)

KNOWLEDGE AND SKILL REQUIREMENTS: 

• Ability to prepare written and graphic reports and provide oral presentations as necessary. 
• Ability to work effectively in a team environment. 
• Proficiency and experience with data processing and computer applications. 
• Knowledgeable in the various clinical and non-clinical workflows in a medical practice. 
• Familiarity with medical terminology and coding. 
• Fundamental knowledge of healthcare organization, operations, and processes. 
• Basic knowledge of system application implementation, enhancement, development and support methods and practices 

Preferred Traits of a Great Trainer

• Patient, approachable, and empathetic - meets learners where they are
• Adaptable - adjusts teaching style to different audiences and learning levels
• Strong communicator - translates technical concepts into plain language
• Confident and energetic presenter - commands a room (in person or virtually)
• Detail-oriented and organized - manages curricula, schedules, and documentation
• Feedback-driven - uses evaluations and assessments to continuously improve training

ENVIRONMENTAL/WORKING CONDITIONS: 

• Talking, hearing, repetitive motions, and close visual acuity associated with a normal office environment.
• Occasional exposure to clinical and medical office settings.
• May require travel between PHC locations to conduct training and provide implementation support.
• May require flexibility in work hours to support system go-lives, upgrades, implementations, and staff training needs.

PHYSICAL/MENTAL DEMANDS: 

• Standing and sitting for extended periods while conducting training, performing computer work, and responding to user questions.
• Ability to bend, stoop, twist, and work with computer equipment as needed.
• Ability to operate computers, audiovisual equipment, and other training technologies.
• Ability to communicate effectively, present information to groups, and provide hands-on technical assistance.
• Ability to manage multiple assignments, meet deadlines, and adapt to changing priorities.
• Ability to maintain composure and professionalism when working with frustrated end users or addressing competing departmental needs.