Assistant Field Service Manager

Description

General Summary: The Assistant Field Service Manager supports the daily operation of the Field Service Department by coordinating field activities, assisting with technician leadership, and ensuring timely, high-quality customer support. This position serves as the primary backup to the Field Service Manager, assuming departmental leadership during absences and helping drive operational excellence.

Principal Accountabilities:

• Support the daily coordination and scheduling of field service technicians, installations, start-ups, renovations, and emergency service. 
• Serve as acting Field Service Manager during manager absences, ensuring continuity of operations and customer support. 
• Lead all aspects of the Field Service Safety Program, including OSHA compliance, safety training, audits, incident investigations, corrective actions, and maintaining required safety documentation. 
• Promote a strong safety culture by coaching technicians on safe work practices and ensuring compliance with company, customer, and regulatory safety requirements. 
• Provide  technical support, troubleshooting assistance, and mentoring to field service technicians. 
• Review service documentation and maintain accurate service, warranty, and safety records.      
• Coordinate with Engineering, Manufacturing, Project Management, and Sales to resolve technical issues and improve products and processes. 
• Assist with customer training, service contract support, and continuous improvement initiatives. 
• Support technician development through coaching, training, and performance feedback. 
• Coordinate outside contractors as needed to support customer requirements. 
• Assist with field service process improvements, reporting, and operational metrics. 
• Perform additional duties as assigned by the Field Service Manager or Director of Commissioning.

Physical Working Environment

• Office, manufacturing, and customer field environments. 
• Work may include climbing, standing for extended periods, and working in refrigerated facilities, construction sites, rooftops, and industrial processing environments. 
• Domestic and international travel up to 50%.

Requirements

• Associate degree in a technical discipline or equivalent experience preferred. 
• Excellent organizational and time management skills, with the ability to coordinate multiple technicians, projects, and priorities simultaneously.
• Proficiency with Microsoft Office and scheduling, service management, or ERP software, with the ability to efficiently coordinate field service activities and maintain accurate records.
• Three or more years of experience in industrial field service, food processing, packaging, or related industries.
• Experience supporting technicians, field operations, or customer service activities preferred.
• Working knowledge of OSHA regulations and industrial safety practices. 
• Strong mechanical and electrical aptitude with troubleshooting skills. 
• Strong communication, organization, and problem-solving skills. 
• Ability to manage multiple priorities and work effectively with cross-functional teams. 
• Proficiency with Microsoft Office and service management software preferred.