Professional, Administrative Assistant

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title: Fieldglass Manager

Department/Client Account: IFM – SCB Account

Line Manager: Governance Lead

Number of Subordinates: 0

Job Summary/Goals: The Facilities Manager is responsible for providing support to ensure all Fieldglass related activity on the Global SCB Account is attended to in an effective and efficient manner.  Must also demonstrate a high level of security/compliance awareness at all times.

Duties and Responsibilities

Focus Areas:

• Vendor Management
• Client Relations
• Client Onboarding & Offboarding
• Risk Management
• Project Management

Planning:

• Lead collaborative dialogue with Clients / Workplace Lead / Facility Managers
• Continuously discuss on-boarding plan and scope with relevant parties to ensure scope of work is up to date.
• Manage competing priorities, provide explicit directions, and establish clear expectations from and for stakeholders.

Administration:

• Timeously address client queries in relation to the onboarding process
• Engage with relevant internal departments to ensure timeous drafting of service level agreement(s)
• Engage with Program Officers regarding on-boarding clearance and offboarding.
• Obtain all internal and external go-live approvals.
• Ensure all “KYC” On boarding documents are completed correct and validated

Facilitation

• Identify, define, implement, and lead client onboarding process, focusing on end-to-end ownership of the client experience.
• Proactively approach client onboarding with a sense of urgency, maintaining a high level of quality while balancing speed-to-market
• Proactively identify risks or challenges to ensure efficient client onboarding.
• Demonstrate a service excellence mindset to accommodate a smooth onboarding process for clients.

Stakeholder Management

• Provide subject matter expertise when engaging clients on ‘go-live’ implementation ensuring clients have been given adequate training and demonstrations of various platforms from a user perspective.
• Anticipate client needs in relation to training, platform demonstrations or onsite support and engage relevant internal teams to ensure clients’ needs are met timeously.
• Build and maintain relationships with clients and internal and external stakeholders.
• Reporting to assurance requirements and client requirements.

Create onboarding Programme (Onboarding Platform)

• Facilitate training liaising with SMEs
• Enhance buddy programme
• Manage Knowledge Library
• Overview and Track all required trainings for the account

Skills/Competencies

• Proactive
• Knowledge of Facilities Management processes preferable
• IT Skills, Outlook, Excel, Word.
• Professional, friendly, and welcoming attitude
• Good attention to detail
• Ability to show initiative 
• Excellent communication skills
• Organisational skills and the ability to prioritise a busy workload
• Customer service background essential

Experience:

• Experience of working within a high-profile corporate environment

Qualifications

• Degree would be beneficial
• Human Resources exposure/experience
• Technical facilities background preferred (Facilities Management, Engineering, Project Management or related job experience)

Location:

On-site –Johannesburg, ZAF

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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