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Financial Aid Navigation Assistant Student Employment Opportunities (KCC STUDENTS ONLY)

KCC

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Salary
$14+/hr
Location
Klamath Falls, OR, OR, US
Department
Finance
Source
GovernmentJobs

Description

JOB SUMMARY

The Student Worker provides temporary, part-time support to Klamath Community College departments through a variety of administrative, operational, academic, technical, customer service, or program-related activities. Duties will vary based on the needs of the department and the specific position.

This is a temporary, as-needed/scheduled position of up to 20 hours per week. There is no guaranteed minimum number of hours, and actual hours worked will vary based on departmental needs, student availability, and the established work schedule.

Student Workers are expected to perform assigned duties responsibly, maintain confidentiality as appropriate, provide professional and courteous service, and follow Klamath Community College policies, procedures, and applicable laws and regulations.


ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform the job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position description satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Perform assigned duties and responsibilities in support of the department or program.
  • Provide courteous, professional, and appropriate assistance to students, employees, visitors, and/or members of the public as applicable to the position.
  • Follow established procedures and instructions and seek clarification when needed.
  • Maintain accurate records and complete assigned tasks in a timely manner.
  • Maintain confidentiality of student, employee, institutional, and other sensitive information as appropriate to the position.
  • Use computers, software, office equipment, and/or other tools necessary to perform assigned duties.
  • Adhere to applicable privacy and confidentiality requirements, including Family Educational Rights and Privacy Act (FERPA) requirements when applicable.
  • Follow Klamath Community College policies, procedures, safety practices, and applicable laws and regulations.
  • Communicate effectively with supervisors, coworkers, students, and others as appropriate to the position.
  • Attend required training and meetings related to assigned responsibilities as assigned.
  • Demonstrate reliability, punctuality, professionalism, and appropriate workplace conduct.
  • Perform other position-specific duties identified by the hiring department.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with special projects and departmental activities as assigned.
  • Participate in department meetings, training, or professional development activities as appropriate.
  • If assigned, this position may require administrative work on grant-funded program activities and reporting. 
  • Other duties as assigned.

 

POSITION-SPECIFIC DUTIES AND REQUIREMENTS

To perform the job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position description satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist students with logging into and navigating MyKCC.

• Help students locate commonly used information and services within MyKCC.

• Guide students through the online registration process, including locating courses and navigating registration screens.

• Assist students with navigating the Financial Aid Portal.

• Help students locate financial aid requirements, outstanding items, awards, forms, and other information available through the portal.

• Show students where and how to complete routine online financial aid processes.

• Help students locate FAFSA and other financial aid resources.

• Assist students in identifying their next steps based on information displayed in their student accounts or portals.

• Direct students to appropriate KCC departments or staff when additional assistance is needed.

• Refer questions involving financial aid eligibility, award calculations, verification decisions, satisfactory academic progress, professional judgment, or regulatory interpretation to Financial Aid staff.

• Provide basic assistance with other student-facing technology and online resources as assigned.

• Help students become more confident and independent in navigating KCC's online systems.

• Provide friendly, professional, and student-centered customer service.

• Maintain confidentiality of student records and information in accordance with FERPA and KCC policies.

• Perform other related duties as assigned

Qualifications:

• Must be a currently enrolled KCC student and meet applicable student employment requirements.

• Comfortable using computers, websites, and online systems.

• Ability and willingness to learn MyKCC, online registration, and the Financial Aid Portal.

• Strong communication and customer-service skills.

• Patient and comfortable assisting students with varying levels of technology experience.

• Ability to follow established procedures and recognize when a question should be referred to Financial Aid staff.

• Dependable, professional, and able to maintain student confidentiality.

Special Skills or Training or Supplemental Information for Job Post:

• Experience using MyKCC and KCC student systems.

• Familiarity with the FAFSA and Financial Aid Portal.

• Experience assisting peers or providing customer service.

• Strong interpersonal and problem-solving skills.

• Interest in financial aid, student services, education, or office administration.

Skills

Customer Service