Senior Manager — SAP Business Process and Performance Management Leader

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

This role establishes governance for enterprise business processes, process harmonization, KPI management, and continuous improvement across SAP functions. It ensures business processes are standardized globally, monitored effectively, and aligned with transformation objectives. By providing visibility into operational performance, the role enables proactive decision-making and benefits realization. The position protects the value of the ERP investment by preventing process fragmentation and ensuring sustainable adoption of global standards. Strong business process governance is critical to achieving operational excellence and maximizing transformation outcomes.

End-to-end process performance

● Own performance for critical business processes across OTC, RTR, STP, and PTM/SCM, measured as

business outcomes: order-to-confirmation time, MRP run duration, close cycle time, shipment throughput, and

period-end batch windows.

● Establish performance SLOs per process with business process owners, and report against them as a

standing operating metric rather than an incident-driven exercise.

● Lead root cause analysis where slow performance is actually a process design or master data problem, and

drive the fix upstream instead of optimizing around it.

● Own performance readiness as a formal go-live gate for every deployment wave, with volumetric modeling

based on real segment transaction profiles.

ABAP performance engineering

● Provide deep hands-on analysis and remediation of custom ABAP: expensive selects, nested loops,

sequential reads, buffering misuse, internal table handling, parallelization, and background job design.

● Drive code pushdown to HANA — CDS views, AMDP, and ABAP for Cloud patterns — replacing

application-layer processing where the database should be doing the work.

● Own performance standards inside the development lifecycle: ATC performance checks, SQL Monitor and

SQL Performance Tuning Worklist, code inspector rules, and mandatory performance review for high-volume

objects

● Partner with the ABAP and BTP Senior Manager so performance is designed in at build time, not diagnosed

after go-live.

HANA database performance

● Deep expertise in HANA internals: execution plan analysis, delta merge behavior, partitioning strategy, table

distribution, column store optimization, and memory and workload management.

● Own expensive statement analysis, plan cache review, index and view optimization, and data aging or

archiving strategy where data volume is the root cause.

● Manage sizing, capacity forecasting, and workload profiling with the RISE hyperscaler and SAP operations

teams.

Batch, interface, and system performance

● Own batch and job scheduling architecture, including critical path analysis for period-end and nightly windows.

● Analyze interface and integration performance across the landscape, including Integration Suite and

high-volume data flows.

● Lead formal performance and volume testing cycles: scenario design, execution, analysis, and sign-off.

Operations and stakeholder engagement

● Partner with SAP services engagements — MaxAttention, Enterprise Support, EarlyWatch, Cloud ALM, and

Focused Run — on health checks and safeguarding.

● Lead performance-related RCCA for production incidents and drive corrective actions to closure.

● Hold AMS and system integrator partners accountable for performance quality in delivered code.

● Translate technical findings into business impact for segment and program leadership.

Qualifications

Required

● 15+ years in SAP technical performance engineering, with demonstrated end-to-end ownership rather than a

component specialty.

● Expert-level ABAP performance tuning — you must be able to open a trace and diagnose it yourself. Deep

command of ST05, ST12, SAT, SQLM, SE30, and runtime analysis tooling.

Expert-level HANA performance and database internals: plan visualization, expensive statement analysis,

partitioning, delta merge, memory management, and sizing.

● Proven S/4HANA performance ownership through go-live and steady state at global scale, with high

transaction volumes.

● Strong command of Basis-adjacent performance domains: work process configuration, memory parameters,

RFC and background job tuning, and system monitoring.

● Functional literacy across core process areas — enough to reason about why a business process is shaped

the way it is, and to challenge it credibly.

● Experience defining and running formal performance test cycles as a go-live gate.

Preferred

● RISE with SAP private cloud operations experience and hyperscaler capacity management

● SAP Focused Run, Cloud ALM operations, and Signavio process mining used to correlate process design with

runtime behavior.

● Data volume management, archiving, and data aging strategy at scale.

● Manufacturing or industrial complexity: variant configuration, large BOM structures, and high-volume plant and

warehouse transactions.

● Fiori and UI5 frontend performance analysis.

Success in the First 12 Months

Published performance SLOs for critical business processes, with a baseline the business agrees with. A

measurable reduction in the top expensive statements and long-running custom programs. Period-end and MRP

windows brought inside committed times. Performance testing established as a non-negotiable go-live gate. And a

demonstrable shift from reactive incident tuning to designed-in performance, evidenced by fewer performance

defects surfacing in hypercare.

Operating Principles You Will Work Under

● Products, not projects. Persistent teams aligned to value streams, funded by capacity rather than project

cycles, each paired with a business process owner accountable for the outcome.

● Clean core is non-negotiable. Extensions live on BTP, the core stays standard, and custom code is

governed at the point of creation.

● Paved road, not toll booth. Golden paths, reference architectures, and reusable patterns, with guardrails

enforced in the pipeline rather than in a design authority meeting.

● Compliance by default. Controls are designed into the platform and evidenced automatically, so control

integrity holds at deployment scale.

● Accountable for value, not volume. Success is measured in business process KPIs, adoption, and realized

value, not tickets closed or hours delivered.

● Intelligent enterprise by design. AI and agent enablement, and the data readiness that makes both credible,

are owned capabilities.

● Global template authority, local execution. Template integrity is held centrally through the current

deployment horizon, with a defined path to greater product-team autonomy.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.