- Location
- St. Petersburg, Florida · Chicago, Illinois · Atlanta Georgia · Washington, D.C. · Nashville, Tennessee · Indianapolis, Indiana · Boston, Massachusetts · Jersey City, New Jersey
- Workplace
- Remote
- Type
- Full-time
- Department
- Contact Center
- Seniority
- Manager
- Education
- Bachelor
- Source
- Lever
Description
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.
The incumbent is accountable for the overall management, communication, performance, and development of the Account Leadership and Product Operations teams. The Customer Success Manager must serve as the in-house steward of client relationships, business performance, operational health, forecasting accuracy, strategic planning, and partner engagement across assigned programs.
This position is responsible for ensuring contractual commitments are met, client communications are timely and accurate, business reviews provide strategic value, operational risks are proactively managed, and client expectations are consistently exceeded.
The incumbent will lead a team of Account Leaders and Product Operations professionals and is responsible for ensuring the successful day-to-day management of client relationships, governance activities, forecasting processes, partner communications, and operational commitments while continuously identifying opportunities to improve team capabilities, automation, scalability, and overall client experience.
The Customer Success Manager is expected to operate independently, make sound business decisions, and provide leadership that enables the Senior Director to focus on strategic priorities rather than routine client or operational issues. This role is expected to develop future leaders, strengthen client partnerships, and drive innovative solutions that support long-term organizational growth.