Triage Assistant

Description

Summary/Objective: The Triage Assistant is responsible for taking messages for incoming triage calls, returning calls in a timely manner and scheduling appointments. Delivers a high level of patient and staff satisfaction.

Essential Functions: (This list may include but is not limited to the following assigned duties)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers incoming telephone calls on a multi-line telephone system in a professional manner. Schedule patient appointments.
• Transfers calls to the appropriate person and writes messages in accordance with approved telephone      procedures.
• Document when a patient cancels an appointment and notify the scheduler/front desk. 
• Type correspondence and office memos as directed.
• Regular attendance in the office is required for this position

· Responsible for answering incoming patient telephone calls, gathering all pertinent information as to why the patient/parent is calling, 

· Relay incoming telephone calls to the practitioner in order to establish next steps. 

· Responsible for following through with practitioner instructions and providing accurate documentation of all actions taken during calls. 

· Return messages that are left on Care Center voice mail. 

· Following appropriate protocols. 

· Respond to other duties as assigned. 

· Convey positive and professional image of Care Center to the public.

Required Competencies (Knowledge, Skills and Abilities):

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service skills.
• Effective verbal and written communication skills.
• Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
• Commitment to excellence and high standards
• Detail oriented with strong follow-up initiative
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.

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Required Education and Experience:

• High School Diploma or Equivalent
• Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint).