Job Description Summary

The Senior Install Base Product Engineer for Ultrasound Transducers is responsible for the technical ownership, performance, and lifecycle management of GE HealthCare’s installed base of ultrasound probe products. This role serves as a key technical leader, bridging design engineering, manufacturing, quality, service, and sourcing to ensure customer satisfaction, product reliability, and manufacturability.

The engineer will lead cross-functional efforts to troubleshoot field issues and address design-related manufacturability challenges, execute engineering changes (ECR/ECO), and drive resolution of quality events, including non-conformances, CAPAs, and supplier changes. This role requires a broad engineering background, strong systems-level thinking, and the ability to effectively collaborate with global teams to sustain product performance and ensure continuity of the installed base throughout its lifecycle.

Job Description

Key Responsibilities

Product & Install Base Ownership

• Own the technical performance and integrity of the Design History File (DHF) for assigned ultrasound transducer products, ensuring alignment and sustainment throughout the product lifecycle
• Serve as the primary engineering point of contact for install base health, reliability, and design-driven manufacturability
• Drive prioritization of issues based on customer impact, risk, and business needs

Engineering Change Management (ECR/ECO)

• Define, scope, and execute Engineering Change Requests (ECRs) and Engineering Change Orders (ECOs)
• Evaluate design, process, and supplier changes for impact on patient safety, quality, cost, and the installed base
• Drive cross-functional alignment and approvals for changes
• Ensure robust documentation, qualification, and implementation of changes

Quality & Compliance Support

• Lead and support non-conformances (NCs), investigations (INVs), and corrective and preventive actions (CAPAs)
• Perform root cause analysis and ensure effective corrective and preventive actions are implemented
• Partner with Quality and Regulatory teams
• Support audits, inspections, and post-market surveillance activities

Supplier & Procurement Support

• Support supplier-related investigations and technical issue resolution
• Evaluate, qualify, and approve Supplier Change Requests (SCRs)
• Collaborate with Supplier Quality and Sourcing on supplier performance improvement
• Provide technical guidance for component selection, obsolescence management, and redesign

Cross-Functional Leadership

• Lead cross-functional problem-solving efforts across engineering, quality, manufacturing, supply chain, and service
• Influence decision-making without direct authority
• Act as the voice of the install base in design and strategic discussions

Required Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Biomedical Engineering, or a related field
• 6–10+ years of experience in product engineering, manufacturing engineering, or sustaining engineering
• Demonstrated experience with:
  • Troubleshooting product issues
  • Root cause analysis and structured problem solving
  • Engineering change management (ECR/ECO processes)
• Experience supporting:
  • Quality investigations (CAPA, NC, complaints)
  • Cross-functional engineering environments
• Strong systems-level thinking and analytical skills
• Excellent communication and collaboration skills across functions and cultures

Preferred Qualifications

• Experience in design, manufacturing, or sustaining engineering of medical devices
• Familiarity with ultrasound transducers or similar electromechanical systems
• Knowledge of:
  • High-density interconnects, flex circuits, or cable assemblies
  • Design controls and post-market surveillance
• Experience working with:
  • Suppliers and global manufacturing environments
  • Supplier change requests and component qualification
• Familiarity with:
  • FDA regulations (21 CFR Part 820)
  • ISO 13485 quality systems
• Background in:
  • Reliability engineering or field performance analysis
  • Lean Six Sigma
  • Red X problem solving
    

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Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.