Echo Farms Program Coordinator

New Hanover County's Parks and Gardens department is seeking an energetic and innovative Program Coordinator to oversee operations at our Echo Farms Park location.  

The Parks & Gardens Department's mission is to maintain and operate parks and facilities that enrich the lives of the community and promote an overall healthier lifestyle. The department manages and maintains over 2,900 acres including parks & athletic facilities, historic Airlie Gardens, public school grounds and County-owned non-park facilities such as the county libraries, the Cape Fear Museum, NHC Jail and Fire Stations.

Responsibilities for this role include: 

• Plans and coordinates tennis and aquatics programs and events for the public.
• Manages facility scheduling and maintenance needs to minimize service disruptions and meet public demand.
• Supervises part-time and seasonal staff, including the interview & hiring process, performance evaluations, and timesheets.
• Oversees all training and daily work assignments of part-time and seasonal staff.
• Meets regularly with community recreation planners and sponsors.
• Manages visitor logs and guest totals and provides deposit for Finance.
• Must be able to oversee and manage both tennis and pool operations to ensure efficient daily operations and quality customer service.
• Ability to generate, review, and interpret reports using the RecTrac reservation and recreation management system.
• Provides technical assistance to participants experiencing account setup or access issues.
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level. 

Knowledge, Skills, or Abilities                                                                                                                                                                                                 
Knowledge of principles and practices related to the area of assignment; applicable local, state, and federal statutes; community resources; basic finance principles; marketing and promotion principles; educational practices, especially pertaining to adults; public funding requirements; basic math. 

Skilled in operating a computer and related software programs; using general office equipment; managing databases; preparing formal documents and reports; assessing client needs; preparing and giving presentations; developing and implementing programs; teaching and training employees, volunteers and clients; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Hours:
Monday - Friday 7:30 am - 4:30 pm. Work hours/days will vary during pool season May - September, and tennis tournaments or other special events, and will require some weekend work. Must be available to report for emergency work assignment during emergency situations.

Employment Type:
Full-time, non-exempt

Salary Information:
The target hiring range for this position is $46,360 to $62,585.50. The full salary range for an incumbent hired into this position is $46,360 to $78,811 Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.Required Education and Experience:

• Knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties; and two (2) years of experience in a similar role or performing similar duties. 

Preferred Experience:

• Experience supervising multiple employees 

Required Skills:

• Strong computer skills
•  Customer service
• Effective communication
• Multi-tasking/ability to prioritize
• Troubleshooting/problem-solving
• Strong organizational skills
• Ability to communicate and enforce safety policies, practices and procedures

Required:

• Valid Driver's License and good driving record required at the time of application. 
• Valid North Carolina Driver’s License required by the first date of employment with a good driving record.
  
• Pool & Aquatic Facility Operations: Certified Pool & Spa Operator (CPO), Aquatic Facility Operator (AFO), or equivalent certification that meets North Carolina state requirements (15A NCAC 18A .2537). *The selected candidate will be required to obtain this certification by April 1st. 
• Emergency Response: Current CPR/AED for the Professional Rescuer and First Aid certification (may be included within active Lifeguard certification).
• Tennis Program Oversight: Basic knowledge of tennis rules, court etiquette, scoring, and tournament or league scheduling to effectively oversee facility tennis programs (teaching certification is not required).

Preferred:

• Aquatic Instruction:  Water Safety Instructor (WSI) certification 
• Recreation Management: Previous experience coordinating multi-sport programming, scheduling court times, and managing part-time recreational staff.