Kinston Community Center Operations Supervisor

Performs responsible work overseeing the daily operations, maintenance and activities in the Kinston Community Center. 

Distinguishing Features of the Class

An employee in this class is responsible for overseeing, coordinating, and implementing the operations, activities, and staff in the Kinston Community Center. Work involves overseeing center operations; scheduling and processing room rentals; coordinating the set up and break down of rooms for rentals; coordinating facility maintenance; hiring, training, scheduling and supervising the work of center employees, including lifeguards; explaining and enforcing center and department rules, policies, and procedures; responding to patron questions and complaints; preparing and maintaining program and center files and records; and maintaining the safety and cleanliness of the facility. The employee is responsible for overseeing pool operations, hiring and scheduling lifeguards, inspecting the pool and performing chemical tests and adjustments, and working as a lifeguard as needed. Employee is subject to hazards in parks and recreation including working in both inside and outside environments and in extreme temperatures and noise. Work is performed under regular supervision of the Community Center Administrator and is evaluated in terms of program effectiveness through conferences, review of work, observation, and overall acceptance of the programs by management and the public.

Plans, coordinates, and oversees daily operations and activities of the community center including building usage, maintenance, activities and programs, and patrons.

Processes and coordinates rentals and room reservations in the community center; assists prospective renters with the rental process; explains policies and procedures; provides facility tours; processes rental contracts; emails agreements to prospective renters; prepares event correspondence.  

Communicates with renters and instructors regarding room layout; oversees room layouts, equipment and staff during set up and break down; assists with arranging furniture and equipment for programs and events; gives directions to staff for preparation of center activities.

Schedules the use of center facilities; updates and maintains reservation calendar; coordinates programs and activities held in the center with outside agencies, service providers, and other City departments as needed.

Supervises the daily maintenance of center facilities and equipment; reports damages and losses; submits maintenance requests; ensures cleanliness and neat appearance of the center; oversees and participates in the cleaning of rooms including sweeping, mopping, wiping down chairs and tables. 

Trains, schedules, and assigns work of staff; provides assignments and gives direction to staff; evaluates staff and provides performance coaching as needed.

Oversees pool operations; inspects pool for safe and effective operation; tests and records chemical balances in the water; makes chemical adjustments as needed; maintains logs; reports pool maintenance needs to supervisor.

Recruits, hires, trains and supervises lifeguards for the pool; ensures lifeguards remain current on training and certifications; reviews employee timesheets; participates in all lifeguard responsibilities including monitoring pool activities, supervises swimmers in the pool and on decks; enforces rules and regulations; and responding to emergencies as necessary.

Processes and maintains community center memberships and accounts; sells memberships; enrolls members in software and maintains membership software; checks patrons at the front desk; answers questions and provides information to the public regarding recreation center programs, equipment, facilities, and activities. 

Prepares center for athletic activities and programs; sets up volleyball and tennis nets and related athletic equipment; maintains gym/fitness room equipment.

Oversees and performs the opening and closing procedures of the building. 

Monitors work activities to ensure compliance with established policies and procedures; makes recommendations for changes and improvements to existing standards, policies and procedures.

Monitors the center front desk; greets visitors; answers questions and addresses requests for information from the general public; processes memberships. 

Provides on-site supervision of community service workers; schedules workers, assigns daily tasks, and ensures that tasks are completed according to safety regulations; approves and signs required paperwork to document attendance and hours worked for compliance reporting.

Participates in the preparation of the recreation center budget; submits budget recommendations; purchases materials and supplies.

Investigates and responds to complaints, problems and requests for information related to programs and facility issues; takes corrective actions as necessary

Prepares and maintains reservation, utilization, and program records and reports and other regular and special reports as needed.

Performs related duties as required. 

Knowledge, Skills, and Abilities

Considerable knowledge of the principles, practices, materials and equipment requirements of a variety of recreational activities and events and of principles, practices and methods of managing a variety of recreational and leisure time programs.

Considerable knowledge of current literature, trends, and developments in the field of public recreation, cultural, arts, and sports programs.

Considerable knowledge of standard resources, materials and facilities utilized in public recreation programs.

Working knowledge of City personnel, purchasing and budget policies and procedures.

Working knowledge of modern supervisory principles including communications, performance coaching, motivation, leadership, team building, evaluation and discipline.

Working knowledge of safe practices in recreation program activity and facility management.

Ability to effectively oversee the activities and operation of a recreation center.

Ability to adhere to program standards and objectives.

Ability to effectively supervise and coordinate the work of full-time, part-time, seasonal, and contracted employees and volunteers. 

Ability to coordinate a wide variety of recreational interests and activities into programs for all ages. 

Ability to express ideas and communicate effectively in oral and written forms.

Ability to deal tactfully and courteously with the public.

Ability to effectively plan, execute and evaluate a variety of programs and activities.

Ability to establish and maintain effective working relationships with community groups, City and community officials, citizens, employees, supervisors and participants.

Desirable Education and Experience 

Graduation from an accredited college or university with a degree in recreation administration, exercise science, or related field, and some experience in recreation programming or administration; or an equivalent combination of education and experience.

Special Requirements 

Possession of a valid NC Driver’s License.

Possession of first aid and CPR certifications.

Possession of Lifeguard Certification preferred.

Possession of Certified Pool Operator (CPO) preferred

Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Must be able to perform medium work exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to lift objects. Must possess the visual acuity to monitor and provide oversight to recreational activities, prepare and analyze data, operate a computer, visually inspect small parts and/or defects, observe general surroundings, and inspect the work of others.