Hub Customer Service Representative II

About Williams-Sonoma DC - City of Industry, CA

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, operations, customer service, procurement, safety, analytics, inventory, risk management, maintenance, personalization, loss prevention, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization. 

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Hub Customer Service Representative II position is located in City of Industry, CA.

You’ll be excited about this opportunity because you will.... 

• Provide daily operations support to the In-Source and Out-Source Operations Manager at the Home Delivery HUB
• Responsible for ensuring the proper execution of daily scheduling needs of multiple customer orders
• Apply one call resolution for customer escalated matters and support dedicated customer email boxes
• Assist in special projects
• Other duties as assigned

Check out some of the required qualifications we are looking for in amazing candidates….

• High School Diploma or Equivalent 
• At least 1 year of experience in customer care or call center
• This is an onsite and in office role 
• At least 6 months experience with CCUI, Compass, Dynamics, and Route Planner
• Intermediate to advanced Microsoft Office knowledge (Outlook, Excel, Word)
• Demonstrated service approach to all outbound/inbound calls and problem solving skills to research complex customer inquiries
• Demonstrated strong skills in detailed written/verbal communications and documentation with internal/external customers
• Demonstrated skills in planning and prioritizing assigned tasks; adhere to completing customer inquiries within established timeframes

We prefer some of these qualities as well….

• Bilingual in English/Spanish

Review these physical requirements, as they play a major part in this role….

• Ability to sit and stand for long periods of time throughout the day

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE

At this time, we are not accepting referrals from third party recruiting agencies for this position.