Position:

Customer satisfaction - entry level

Job Description:

Why You'll Love This Job:

Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization.

Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

What You'll Do:

• Responsible for facilitating the product return and replacement process 

• Provide support to the department, RMA Production Control and Vendor Returns through RMA research, administrative tasks, and process improvements 

• Respond to and process RMA requests, including issuing credit to customers 

• Investigate customer RMA requests through WMS transaction history, Unity/CORS/DMS order history, inventory adjustments, special handling requirements, quality alerts, review of QOIs, datasheets and other documentations 

• Interface with multiple warehouses, sales, asset, and suppliers for issue resolution 

• Manage internal and external communications that come through the email, chat and phone 

• Document all return transactions accurately in the system. 

• Obtain RMA approval from the supplier by submitting return requests through email or supplier portal, ensuring all required documentation is included. 

• Initiate return shipment to the supplier upon RMA approval, track delivery, and follow up to obtain the failure analysis report and final disposition of the returned material. 

Who We're Looking For

• 0-2 years of relevant experience related in Customer Service, Returns, review Quality of product and warehouse collaboration.

• Knowledge of MS Office – Excel, Word, Outlook  

• Effective communication skills across multiple departments (warehouse, sales, asset, customers) 

• Advanced written and verbal communication skills in English 

• Experience with CRM / Ticket systems

• Troubleshooting skills, adaptability, competent multitasker 

• Flexible with schedule 

What's In It For You

At Arrow, we're committed to helping our employees thrive, both at work and beyond. Along with competitive compensation, we offer a range of benefits that support your health, financial wellbeing, work-life balance, and professional growth. Your benefits may include:

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Savings Fund
• Life Insurance
• Healthcare Insurance
• Prescription Eyeglasses benefit
• Dental Assistance
• Food Vouchers
• Restaurant Vouchers
• Growth Opportunities
• And more!

Annual Hiring Range/Hourly Rate:

$13,875.00 - $18,000.00 MXN Monthly

#LI-Hybrid

#LI-DR1

About Arrow

We believe new technologies have the power to make life not only different, but better.

At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.

Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.

From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type:

Full time

Job Category:

Supply Chain Services

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.