Field Services Representative

JOB SUMMARY
 
This position is responsible for reading, inspecting, observing, and recording water and sewer meter data vital to the operation and coordination of utility services and billing of accounts. In addition, this position is responsible for providing courteous and efficient customer service including new service installations, service terminations, field investigations and other field service needs. 
 
ESSENTIAL DUTIES
 

• Process daily service orders and field customer service requests
• Read and re-read meters electronically and manually, accurately recording meter usage and data.
• Investigate idle meters with consumption; investigate idle services for illegal service connections.
• Report meter and/or service issues; work with other city departments to resolve issues and make needed repairs.
• Inspect meter and meter box installations to ensure city specifications and regulations are met.
• Perform and adhere to city and state safety procedures and regulations.
• Performs other related duties as assigned.

 
MINIMUM QUALIFICATIONS
 
Knowledge of:
 

• Safety precautions and practices necessary when working with tools applicable to the area assigned.
• Customer service techniques.
• Basic mathematical principles.
• City ordinances and departmental policies and procedures related to job assignment.

 
Ability to:
 

• Perform basic mathematical calculations.
• Organize and plan daily work.
• Read and interpret street maps and learn street addresses.
• Work independently with speed and accuracy.
• Remain standing and/or walking for extended periods.
• Lift and carry a minimum of 50lbs without assistance.
• Work outdoors in all weather conditions.
• Respond tactfully and courteously with customers when answering inquiries or complaints.
• Read and record meter reading data accurately and efficiently.
• Communicate clearly and concisely, both orally and in writing.

 
Experience and Education: Any combination equivalent to the level of experience and education that would likely provide the required knowledge and abilities will qualify. 

Experience: 
 

• One-year previous experience in utility/field services, customer service and meter reading 
• Bilingual skills are highly desirable.

 
Education:
 

• High School Diploma or GED required.

 
Licenses:
 

• Possession of a valid Class “C” or greater Motor Vehicle Operator’s License is a requirement for continued employment.

 
ENVIRONMENTAL FACTORS 
 
The essential duties of this position are primarily performed outdoors in a variety of terrain and weather conditions, in and around parks, homes, offices and other structures. Work activities include combinations of sitting, standing and walking and the ability to lift and carry a minimum of 50lbs without assistance.  Work also requires the ability to see, hear and smell in order to detect problems. Additionally, work requires that the incumbent be available to work overtime, weekend, holiday and on-call hours as needed.