Regional Manager

Description

JOB SUMMARY:

Responsible for daily operations in the club and help drive daily memberships and personal training revenue through coaching and KPIs.

DUTIES/RESPONSIBILITIES:

• Drive membership, training, and merchandise sales. 
• Drive sales by reviewing the daily sales process with club managers. 
• Execute marketing campaigns as set forth by the Marketing Director, including community outreach and involvement.
• Post on club’s social media accounts to enhance engagement, community, and culture.
• Focus on member experience, including proper follow-up to members, and prospects.
• Actively review and ensure follow up on delinquencies occurs. Collect on delinquent member accounts as necessary.
• Qualify, inform, inspire, and convert prospects to club members.
• Clean and maintain the club and equipment.
• Perform weekly bank deposits, till counts, and inventory counts.
• Help prevent cancellations and cancel or freeze memberships as necessary.
• Auditing Personal Training and Client tracking. 
• Review and approve time off requests and timecards on a weekly basis.
• Review and analyze club reports to improve strategies and identify trends for all clubs in the district.
• Assist with the leadership of weekly/monthly meetings and training events.  
• Bridge the communication between the Regional Manager and the Club Managers. 
• Provide regular recognition, bring awareness and provide reminders to the team, including but not limited to, weekly social media shoutouts, follow ups recognition, goal and performance communication, various current business activities, etc.
• Act as a main point of contact for Daily operations for Club Managers by assisting with Club Manager questions.
• Review and breakdown month end numbers and assist with the tracking and communication of weekly and monthly KPIs.
• Monitor the PT metrics for accuracy by reviewing PT station numbers and provide the team and/or Regional Manager weekly updates.

Requirements

REQUIRED SKILLS/ABILITIES: 

• Proficient in MS Office with ability to learn new software.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Ability to prioritize and handle multiple tasks simultaneously.
• Proven ability to lead a team, self-starter.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required. Associate degree preferred.
• Personal Training Certification a plus.
• 3-5 years of Sales experience required.
• CPR, First Aid and AED certified preferred. Ability to obtain certifications is required.

WORK ENVIRONMENT: 

• Work is a customer facing indoor gym setting with a low to moderate noise level.

TRAVEL REQUIREMENTS: 

• Up to 75% on an annual basis.

PHYSICAL REQUIREMENTS: 

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel.
• Must be able to lift 50 pounds.