Call Center Telecom Corporate Sales Trainer

Overview

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

 

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

 

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

 

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. 

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. 

 

Equal Opportunity Employer 

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here.  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

 

Purpose 

The Corporate Sales Trainer is responsible for facilitating onboarding, product training, sales skills development, and performance coaching for telecom sales professionals. This role supports new hire readiness, ongoing sales capability development, and business performance improvement through classroom instruction, virtual facilitation, coaching, and field observations. 

 

The ideal candidate possesses strong facilitation skills, business-to-business sales experience, and the ability to translate complex telecommunications solutions into practical sales conversations that drive customer outcomes. 

 

This position is 100% onsite in Richardson, Texas. Work at home is not available for this position.

 

This role is as needed. Training classes are expect to run every 6 weeks, but not every trainer will be assigned a class every cycle. Trainers can expect downtime between cycles. 

Responsibilities

Your Responsibilities 

 

Training Delivery 

• Facilitate instructor-led classroom and virtual training programs. 

• Deliver new hire onboarding and sales certification programs. 

• Lead product knowledge, systems, process, and sales methodology training. 

• Conduct workshops focused on customer engagement, prospecting, objection handling, and closing techniques. 

 

Sales Coaching 

• Observe sales interactions and provide developmental coaching. 

• Conduct side-by-side observations in field and virtual environments. 

• Partner with frontline leaders to identify performance gaps. 

• Develop action plans to improve individual and team results. 

 

Curriculum Support 

• Customize training content to support changing products and offers. 

• Ensure training materials remain current and aligned with business needs. 

• Support learning content revisions and continuous improvement initiatives. 

 

Performance Enablement 

• Monitor learner proficiency and training effectiveness. 

• Analyze sales performance trends and recommend learning interventions. 

• Measure training impact using operational and sales performance metrics. 

• Support leadership teams with readiness reporting and performance insights. 

 

Stakeholder Partnership 

• Partner with Sales Leadership, Operations, Marketing, and Product teams. 

• Support new product launches and market readiness initiatives. 

• Participate in pilot programs, talent development initiatives, and organizational change efforts. 

Qualifications

Qualifications  

• Bachelor's Degree or equivalent experience. 

• 3-5+ years of sales training, sales enablement, or learning and development experience. 

• 5+ years of B2B or consumer sales experience. 

• Strong facilitation and presentation skills. 

• Experience coaching sales professionals and frontline leaders. 

• Proficiency with Microsoft Office and virtual training platforms. 

• Telecommunications industry experience. 

• Experience supporting enterprise or strategic accounts. 

• Certification in training, facilitation, coaching, or instructional design. 

• CRM experience (Salesforce preferred). 

• Experience delivering both virtual and classroom learning. 

 

Core Competencies 

• Facilitation Excellence 

• Sales Coaching 

• Executive Presence 

• Consultative Selling 

• Customer Engagement 

• Business Acumen 

• Presentation Skills 

• Performance Analysis 

• Change Management 

• Stakeholder Management 

 

Success Metrics 

• New Hire Time-to-Proficiency 

• Training Completion Rates 

• Sales Certification Scores 

• Coaching Effectiveness Ratings 

• Sales Performance Improvement 

• Revenue Contribution 

• Customer Satisfaction Metrics 

• Training Satisfaction Scores 

 

Travel Requirements 

• Up to 25-50% travel as needed. 

• Ability to conduct training at corporate, retail, call center, and field locations 

 

Soft Skills 

• Process Excellence 

• Collaboration 

• Communication 

• Emotional Intelligence 

• Open-Mindedness 

• Critical Thinking 

• Solution Orientation 

• Entrepreneurship 

• AI Proficiency 

• Data Literacy  

 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.