Documentation Content Designer (Instructional Designer)

Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

The Role:

The Documentation Designer is responsible for creating and designing written and visual materials that effectively communicate information to a specific audience. This includes developing user manuals, technical documents, online help systems, and other instructional materials. The Documentation Designer ensures that materials are clear, accurate and easy to understand while also collaborating with the subject matter experts and stakeholders to meet their needs. This international role covers the entire product documentation lifecycle, including needs analysis, content design and updates, translation and localization coordination (*), as well as publication on the document management platforms. Additionally, the Documentation Designer must stay updated with industry standards and trends to improve the quality of his/her work.

(*) Localization coordination = Translation review and validation process with the local operations

Key Responsibilities:

• Design, create and update user manuals, product guides and instructional documents.
• Collaborating with engineering and Product division Subject Matter Experts to gather the necessary information for the creation of materials.
• Ensure that all documentation is clear, concise and user-friendly.
• Maintain version control within the CCMS and other available tools.
• Review and audit the documentation on a regular basis to ensure accuracy and completeness.
• Actively manage continuous improvement by gathering feedback from end-users and other stakeholders.
• Design and format documents to enhance readability and usability.
• Translate technical jargon into easily understandable language for non-technical audience.
• Ensure compliance with industry standards and regulations.
• Assist in development of training material and resources.
• Provide editorial support and quality control for documentation created by other team members.
• Create and design illustrations and step-by step instructions for the use of Markem-Imaje hardware, software, services and total solutions product.
• Coordinate the translation and localization processes with internal linguistic resources and/or external service providers - such as ITC.
• Manage the documentation and information proofreading process with the local operations.
• Prepare and deliver multilingual source files for translation, ensuring accuracy and consistency.
• Manage internal translations using MadCap Lingo or Dover's dedicated AI tool.
• Publish technical documents online (via a CCMS, a component content management system, SharePoint and M-I website via MS Azur) or edit them (as PDFs or print-ready files).
• Ensure that modifications to content will follow updates on all material where the content is used (documentation, training, Technical Bulletins, Instructions sheets, Digital knowledge tools such as the Virtual Assistant, Agent Assist and Tim).
• Ensure the conformity and consistency of the technical documents produced, with respect to the defined quality standards.

Qualifications:

• The position requires rigor, pedagogical expertise, and the ability to collaborate with subject matter experts and various stakeholders across the organization.
• Ability to transform complex information into clear and accessible documents/information for all users.
• Ability to analyze and synthesize technical information to create manuals, instructions, and other documents.
• Exceptional writing and editing skills in English.
• Ensure documents are updated to reflect product changes.
• Knowledge of translation workflows and multilingual content management.
• Pedagogical Skills, with ability to understand and explain complex concepts clearly and effectively.
• Ability to effectively document and communicate technical details.
• Must be able to read and comprehend technical documentation, including product manuals, technical drawings, and specifications.
• Excellent written and verbal communication skills to all levels of the organization
• Ensures compliance with quality standards and regulatory requirements in documentation.

Education & Experience:

• Bachelors in Technical Writing, Instructional Design, Educational Sciences, Communication, Multimedia Design, or a related discipline.
• Experience with documentation tools such as Adobe Creative Cloud, Adobe FrameMaker, MadCap Flare, Microsoft Word or Creo Illustrate to format and illustrate technical/user documents.
• Good to have experience in graphical design.
• Proven experience as documentation designer, instructional designer, digital content creator, or a comparable field.
• Fluent in English written and spoken, is required.
• Experience of working in a technical environment with industrial technical equipment.
• Experience of working with remote teams.

Skills & Behaviours:

• Strong interpersonal and communication skills.
• Strong project management skills.
• Must be a self-starter.
• Ability to self-manage and work independently with remote supervision.
• Ability to work as part of a remote team.
• Attention to detail and accuracy.
• Excellent research and analytical skills.
• Strong understanding of technical terminology and concepts.
• Commitment to continuous improvement and learning.
• Flexibility to adapt to changing priorities.
• Ability to manage multiple projects simultaneously.

Required Computer Skills

• Must be proficient in the Microsoft Office 365 Applications suite.
• Experience with CCMS content creation tools (MadCap Flare, etc.).
• Experience with graphic design tools (Adobe Photoshop, Adobe Illustrator, Snagit, etc.).
• Experience with content translation and validation tools (MadCap Lingo, etc.).
• Optional: Knowledge of CAD data transformation tools into 2D technical illustrations (Creo illustrate).
• Optional: Good knowledge of layout tools such as Adobe InDesign.
• Basic understanding of Web development (HTML, CSS, JavaScript).

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people.
  

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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