Business Analyst - Moreleta Park

BUSINESS ANALYST

Location: Moreleta Park, Pretoria

An established organisation within the financial services, payments and collections industry is seeking an experienced and proactive Business Analyst to join its team.

The organisation has a long-standing track record of delivering reliable, efficient and secure payment and collections solutions to businesses across South Africa. Its focus is on providing innovative digital payment solutions that improve collection success rates, strengthen cash flow and contribute to greater financial inclusion.

The business promotes a flexible, open and collaborative working environment where employees are encouraged to contribute ideas, share knowledge and play an active role in the organisation's continued growth.

ABOUT THE ROLE

The Business Analyst will play a critical role in bridging the gap between business needs and technical solutions, strengthening the relationship between Business and IT.

The successful candidate will take responsibility for gathering, analysing and documenting requirements that drive improvements across internal systems, business processes and customer-facing products.

A strong understanding of financial systems and regulatory constraints is important to ensure that change initiatives are properly scoped, clearly defined, compliant with relevant requirements and aligned with business strategy and technical infrastructure.

An important component of this position will be acting as the PMO's Demand Management Custodian, serving as the central intake point for all new work requests and business demands across the organisation. This includes capturing, assessing, triaging and prioritising incoming requests to ensure alignment with strategic and operational objectives, resource capacity and PMO governance.

Working closely with Product Owners, business stakeholders, IT teams and other key role players, the Business Analyst will translate business objectives and priorities into practical, detailed solutions that deliver measurable value.

The role will cover the full business analysis lifecycle, including requirements gathering, process design, system documentation, change management support, training and knowledge transfer, solution validation and continuous improvement.

KEY RESPONSIBILITIES

1. Demand Management

Take ownership of the Demand Management process, acting as the entry point for all project-related demand into the PMO. Ensure incoming requests are accurately captured, assessed and prioritised in line with business strategy, operational requirements and available resources.

Responsibilities include:

• Act as the custodian of the Demand Management process, ensuring all new business requests are formally submitted and assessed for scope, feasibility and alignment with strategic and operational priorities.
• Collaborate with business units, Product Owners, key stakeholders and PMO leadership to evaluate, prioritise and route demand items into the appropriate delivery streams.
• Maintain a structured demand intake log and provide visibility into request statuses, ensuring transparency, traceability and timely feedback to requestors.
• Ensure demand items contain sufficient detail to support informed decision-making, resource allocation and planning.
• Assess incoming requests in terms of business value, urgency, readiness, feasibility and available capacity.
• Support structured decision-making regarding which initiatives should progress and when.

2. Requirements Gathering and Business Analysis

Engage with stakeholders to understand business needs, expectations and underlying challenges, translating these into clear, actionable requirements and technical specifications.

Responsibilities include:

• Engage with stakeholders to identify, extract and document business needs and objectives.
• Analyse existing business processes and systems to identify gaps, inefficiencies and opportunities for improvement.
• Facilitate workshops, interviews, one-on-one sessions and observations to obtain a thorough understanding of business requirements.
• Translate business requirements into clear, actionable technical specifications and user stories.
• Identify underlying business needs and pain points by challenging assumptions and probing for clarity.
• Ensure requirements are clearly defined, documented and aligned with business objectives.
• Work closely with Product Owners and relevant stakeholders to ensure priorities are translated into practical solutions.

3. Process Design, System Design and Validation

A. Process Design

Analyse and document business workflows to identify improvements, enhance operational efficiency, ensure regulatory compliance and support business objectives.

Responsibilities include:

• Develop, update and maintain detailed business process flows.
• Map existing workflows and identify opportunities for process optimisation.
• Assess upstream and downstream impacts of proposed process changes.
• Collaborate with stakeholders to validate and refine process improvements, ensuring solutions are practical, effective and compliant with relevant regulations.
• Develop and maintain a central repository of business processes, including process standards, regulatory considerations and best practices.
• Support consistent, compliant execution and continuous process improvement.

B. System Design

Translate business requirements into feasible technical solutions that align with system architecture standards and organisational objectives.

Responsibilities include:

• Develop a comprehensive understanding of the organisation's systems, including internal platforms, CRM solutions, partner integrations and payment systems.
• Document and map system processes to identify upstream and downstream impacts of changes or new implementations.
• Collaborate closely with developers, architects, QA teams and other technical specialists to design solutions that meet business requirements and are technically feasible.
• Participate in solution design sessions and recommend improvements to enhance system alignment and user experience.
• Maintain comprehensive system documentation and data models to ensure clarity and consistency across projects.
• Assess potential system impacts, dependencies and integration requirements to mitigate risks and ensure seamless implementation.
• Consider the impact of system changes on existing infrastructure and operational processes.

C. Solution Validation and User Acceptance Testing

Ensure that implemented solutions meet business requirements and deliver the intended value.

Responsibilities include:

• Assist with User Acceptance Testing (UAT) planning, execution and sign-off in collaboration with relevant stakeholders.
• Work with the Quality Assurance team to develop clear test cases and acceptance criteria based on documented business requirements.
• Validate that solutions meet organisational objectives and agreed requirements.
• Gather and analyse feedback from users during testing phases.
• Identify issues, gaps and required improvements before implementation.
• Document validation outcomes and lessons learned to support continuous improvement and future project success.

4. Change Management Support

Support the effective implementation and adoption of business and system changes, ensuring consistency in business analysis standards and practices.

Responsibilities include:

• Act as a custodian of business analysis standards and practices, ensuring consistent methodologies are applied across projects.
• Collaborate with stakeholders and Project Managers to communicate the impact, benefits and rationale behind proposed changes.
• Support internal training and change adoption initiatives.
• Develop clear process documentation, user guides and briefings to assist employees in transitioning to new systems and processes.
• Ensure business requirements and implemented solutions are traceable to measurable business outcomes.
• Maintain alignment between change initiatives and strategic business objectives.

5. Training and Knowledge Transfer

Ensure that employees and relevant stakeholders have the information, documentation and knowledge required to adopt new systems and processes effectively.

Responsibilities include:

• Develop clear documentation and user guides to support new processes and systems.
• Contribute to induction and onboarding materials relating to systems and business processes.
• Facilitate training sessions and workshops to ensure smooth adoption of changes.
• Support knowledge transfer between business users and technical teams.
• Maintain accurate, accessible and up-to-date repositories of business analysis documentation and knowledge assets.

6. Stakeholder Collaboration and Communication

Build and maintain effective relationships across business, IT and external stakeholder groups to ensure alignment throughout project delivery.

Responsibilities include:

• Build and nurture strong relationships with business, technical and external stakeholders.
• Act as the link between business users and technical teams, translating requirements and ensuring a shared understanding of objectives and constraints.
• Communicate complex business and technical information clearly and concisely.
• Adapt communication to suit different stakeholder groups and audiences.
• Proactively manage stakeholder expectations and competing priorities.
• Encourage collaboration and ensure stakeholders remain aligned throughout project initiatives.
• Work closely with Product Owners, PMO leadership and project teams to support successful project outcomes.

MINIMUM REQUIREMENTS

• Bachelor's degree in Business Analysis, Information Systems, Business Administration, Finance or a related field.
• Minimum 3–5 years' experience as a Business Analyst.
• Proven experience gathering, analysing and documenting business requirements.
• Strong experience translating business needs into actionable technical requirements and specifications.
• Good understanding of business processes, systems and data analysis methodologies.
• Excellent verbal and written communication skills.
• Proficiency with process mapping tools such as Visio or Lucidchart.
• Experience with documentation platforms such as Confluence or SharePoint.
• Familiarity with Agile and/or PRINCE2 project methodologies.

ADVANTAGEOUS EXPERIENCE AND QUALIFICATIONS

• Experience within fintech, payments or financial services.
• Strong understanding of financial systems and relevant regulatory constraints.
• Experience working with legacy systems and modern API-driven architectures.
• Exposure to system integrations, payment platforms and CRM solutions.
• Experience in demand management, project intake and prioritisation.
• Business Analysis certifications such as CBAP or PMI-PBA.
• Experience working closely with Product Owners, developers, architects, QA teams and project management functions.

KEY COMPETENCIES

The ideal candidate will demonstrate the following:

• Analytical Thinking: A sharp analytical thinker who investigates underlying business needs and identifies practical solutions.
• Attention to Detail: Detail-focused while maintaining the ability to understand and communicate the bigger picture.
• Problem-Solving: Comfortable working with ambiguity and turning ideas and challenges into clear, actionable plans.
• Stakeholder Management: Strong collaborator who values cross-functional input and effective working relationships.
• Communication: Ability to communicate complex business and technical requirements clearly.
• Organisation and Prioritisation: Skilled at managing multiple priorities and working towards tight deadlines.
• Adaptability: Creative, adaptable and self-driven, with a proactive approach.
• Business and IT Alignment: Understands the importance of building strong relationships between business and IT to drive effective solutions.
• Continuous Improvement: Committed to improving business processes, systems and ways of working.

PERFORMANCE EXPECTATIONS AND KEY PERFORMANCE INDICATORS

Performance will be measured against the following areas:

1. Demand Management

• Develop, implement and mature the Demand Management capability, including frameworks, tools and stakeholder onboarding.
• Deliver the Demand Management capability roadmap, achieving at least 80% of annual milestones.
• Conduct quarterly demand pipeline reviews aligned with strategic priorities (four reviews annually).
• Ensure at least 90% of demand items are assessed and prioritised within 10 business days.

2. Requirements and Business Analysis

• Deliver clear and complete business analysis documentation.
• Ensure requirements are accurately captured, documented and aligned with business objectives.
• Support structured decision-making and effective project planning.

3. Project Delivery Support

• Ensure at least 90% of Business Analyst deliverables, including business requirements documents, process flows and user stories, are submitted on time.

4. Validation and Testing

• Achieve a target of at least 95% critical defect detection before go-live through effective UAT and validation processes.

5. Stakeholder Engagement

• Achieve an average stakeholder satisfaction rating of at least 85% based on feedback regarding business analysis performance, documentation quality and engagement effectiveness.

6. Documentation and Knowledge Management

• Ensure 100% of business analysis and business process documentation is maintained and accessible in the central repository.

7. Change Enablement

• Ensure at least 90% of relevant initiatives are supported through Business Analyst-led training, documentation or briefings.

8. Process Design and Improvement

• Achieve at least 85% implementation of accepted and proposed process improvements, resulting in measurable efficiency or compliance gains.
• Deliver complete and approved end-to-end process flow documentation within 10 business days of requirement confirmation.

Candidates with advanced Business Analysis certifications, financial services or fintech experience, strong stakeholder management and proven Demand Management capabilities may be considered towards the higher end of the senior-level range.

 

THE OPPORTUNITY

This is an opportunity to join an established and growing organisation within South Africa's digital payments and collections industry, where business analysis plays an important role in shaping systems, processes and customer-facing solutions.

If you are passionate about business analysis, enjoy solving complex business challenges, building relationships between business and IT, and contributing to meaningful improvements across systems and processes, we would like to hear from you.