Medical Assistant, Pediatrics ~ Yale Health

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Overview

In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 49,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.

Assist as a member of the Yale Health Pediatrics department in providing seamless, coordinated and compassionate care at every patient encounter at Yale Health.  May float to other clinical areas as assigned.

Responsibilities include:

• Room patients and prepare for clinical appointments based on rooming criteria which includes vital signs, vision and hearing screenings and appropriate CLIA waived testing.  Provide patient with routine information related to visit.
• Maintain a comfortable, orderly, safe and clean environment for patient care.
• Provide administrative and clinical support to the clinician staff including the integration of the EMR and associated workflow, completion of paperwork, including chart preparation, referrals and Yale Health Online. 
• Communicate with patients via mail and telephone as directed by the clinician and/or nurse coordinator.
• Assist clinical staff with all procedures, treatments and exams as needed.
• Record all patient data in patient’s EMR.
• Perform EKG’s as needed as well as any other tests that are ordered.
• Maintain exam rooms, clinical areas, and dirty and clean utility rooms.
• Order and maintain inventory of medical supplies for the department.  Re-stock rooms.  Maintain medical equipment in good working order.
• Perform clerical functions and duties including telephone reception assignments and chart prep as needed.
• Perform additional duties in support of efficient departmental operations, as directed.

Schedule/Shift:  37.5 hrs. Weekdays, 8:30 – 5:00, Flexible Schedule.  Early morning, evenings and holidays/recess and weekends may also be required. Participates in extended hours rotation during the academic year.

Required Skills and Abilities

1. Excellent interpersonal and communication skills with heavy emphasis on customer service. Well-developed critical thinking skills and the ability to apply sound independent judgment in order to research and resolve issues. 

2. Ability to work as part of a collaborative and supportive team.  Ability to work positively and respectfully with a diverse population.  Serve as a role model for consistently professional behavior.

3. Demonstrated excellence in performing clinical skills appropriate to the medical assistant role. Demonstrated ability with proper labeling and handling of specimens.

4. Excellent time management skills with the ability to organize and prioritize work in a fast-paced environment.  Flexibility and willingness to move easily between assignments. Demonstrated ability to perform in stressful situations.

5. Demonstrated computer proficiency with the use of an electronic medical record. Exemplary attendance, punctuality, and reliability, as attested by references.

Preferred Skills and Abilities

Experience in a Pediatric setting; demonstrated ability with Epic

Principal Responsibilities

1. Maintains comfortable, orderly, safe, and clean environment. 2. Prepares patients for examinations. Provides routine information related to medical treatments and procedures. 3. Measures and records vital signs. Collects specimens. Prepares examining rooms. Selects and lays out medical supplies. 4. Maintains medical equipment. Records and reports patient information. Retrieves laboratory test results and patient files. 5. Escorts patients and visitors. Orders and maintains inventory of supplies. 6. Performs clerical functions related to medical activities.

Required Education and Experience

Two years of related work experience and a high school level education; or an equivalent combination of experience and education.

Required License(s) or Certification(s)

Certification by the American Association of Medical Assistants or American Registry of Medical Assistants (or ability to get certification/registration within 90 days of employment).

Job Posting Date

11/20/2026

Job Category

Technician

Bargaining Unit

L34

Compensation Grade

Labor Grade C

Compensation Grade Profile

Hourly Range

$28.43

Benefits

A general description of the benefits to be offered with this Clerical and Technical position is available at:

Yale Benefits

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air.  HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.