Client Experience Intern - Summer 2027

Interns at the Rock Family of Companies gain priceless hands-on experience. Here, you learn how it feels to be in the workplace, participate in events and become a valuable member of our team.

The Summer 2027 Client Experience Intern will support our AI IVA (Intelligent Virtual Assistant) and chat platform by auditing conversations, performing quality control reviews, and providing day-to-day operational support. This role offers hands-on experience with AI-driven client service and the chance to directly influence how our virtual assistant performs for our clients.
 

About the role 

• Audit AI IVA and chat conversations against accuracy, compliance, tone, and resolution standards, and document findings.
• Perform quality control reviews on a defined sample of interactions and track results against QC benchmarks.
• Identify trends, errors, and gaps in the platform’s responses, and recommend improvements to the team.
• Support testing and rollout activities, including validating updates and logging issues for resolution.
• Build summary reports of audit and QC results and present key findings to Client Experience leadership
• Learn about our business by attending meetings, huddles and trainings
• Share creative ideas that will help improve our business
• Deliver reports, analyze metrics and summarize information to help drive our team forward
• Assist in creating materials and/or presentations for meetings
• Take notes during meetings and provide recaps

About You 

Miinimumm Qualifications

• Enrolled full-time in an undergraduate  program (Junior or Senior level) at an accredited college or university, or graduated within one year of the start date (May 2028)
• Majoring in Finance, Business Management, Marketing, Accounting, or a related field
• Proficiency in the Microsoft Office suite, including Excel, PowerPoint and Word
• Authorized to work permanently in the US without sponsorship, now or in the future. We cannot currently support candidates on OPT or CPT, or who will need sponsorship for this position.

Preferred Qualifications

• Excellent verbal and written communication skills
• Interest in AI and related technologies

What you’ll get 

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. 

About us 

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].