Help keep the Town connected to its residents and businesses through accurate, reliable water and sewer billing! The Town is seeking a detail-oriented, customer-focused Fiscal Technician II to support water and sewer billing operations, maintain customer accounts, resolve billing questions and discrepancies, and ensure the accuracy of financial transactions. This role is ideal for someone who enjoys working with numbers, solving problems, and helping customers navigate questions and concerns with professionalism and care.
The purpose of this class within the organization is to perform intermediate technical, administrative, and financial tasks related to the management of the Town’s Water & Sewer customer accounts. Responsibilities include processing and maintaining customer billing and accounts receivable records, reviewing and reconciling accounts, preparing account adjustments, and ensuring the accuracy and integrity of financial transactions. This position also includes maintaining computerized billing and accounting systems, resolving billing discrepancies, and providing professional, responsive customer service to residents and businesses.
This class works under limited supervision, independently developing work methods and sequences.
Work Schedule:
Monday through Friday 8:00 AM - 4:30 PM
All new employees must satisfactorily complete a background check. A conditional offer of employment may then be made contingent upon the successful completion of a drug test.
This is a Non-Exempt Position.
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.Researches and resolves complicated account problems; updates customer account status listings, records and databases to ensure account correctness; manages difficult customer situations, responds to customer needs, and solicits feedback.
Creates monthly water and sewer bills; coordinates data collection with meter reading department; analyzes, reviews and corrects data; enters all adjustments, and payments; and directs the bill creation process.
Processes monthly ACH files for the banks, researches any returns; processes quarterly reports for Fairfax County, ensuring the totals balance to the general ledger; prepares and balances the water and sewer monthly journal entries and runs month-end reports; clears and voids checks that have posted to the bank account; reconciles various general ledger accounts to ensure accuracy of balances.
Analyzes out-of-range reports, creates work orders, analyzes results, processes new and closed adjustments; determines when to calculate monthly interest, and directs the timing and creation of past due bills and cutoff notices.
Performs customer service duties related to the water and sewer billing function; develops individualized correspondence, calculates billing adjustments, discusses a variety of billing situations with customers on the phone, in person and by email; explains Town billing policies and actual bills with customers orally and in writing.
Performs collections functions for water and sewer billing including filing of liens with the County and processing Set-Off Debt with the State; establishes extended payment terms and works with citizens to keep payments current; investigates and implements other collection processes as necessary.
Processes service orders and account terminations; calculates and reviews account adjustments; processes check requests for refunds; prepares payment agreements; research payment transactions; and updates resident accounts as necessary.
Responds to customer questions about bills; directs customers to other Town personnel as appropriate.
Backs up other Town Finance Department functions as required, such as reception and cashiering.
Additional Duties:
Performs ad hoc analyses as needed.
Performs related work as assigned.
Responsibilities, Requirements and Impacts
Data Responsibility:
Data Responsibility refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation. Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations.
Gathers, organizes, analyzes, examines data and may prescribe action based on data.
People Responsibility:
People include co-workers, workers in other areas or agencies and the general public.
Speaks with or signals to people to convey or exchange information of a general nature. Spends a significant amount of time talking, emailing and writing to customers to explain billing situations, adjustments and collection activity.
Asset Responsibility:
Assets responsibility refers to the responsibility for achieving economies or preventing loss within the organization.
Requires responsibility and opportunity for achieving moderate economies; handles moderate amounts of money consistent with the operation of a small division.
Mathematical Requirements:
Mathematics requires the use of symbols, numbers and formulas to solve mathematical problems.
Uses addition and subtraction, multiplication and division, and calculates rates and percentages.
Communications Requirements:
Communications involves the ability to read, write, and speak.
Reads procedures manuals and charts to solve practical problems; composes routine reports and specialized reports, forms, and business letters, with proper format; speaks compound sentences using normal grammar and word form.
Judgment Requirements:
Judgment requirements refer to the frequency and complexity of judgments and decisions given the stability of the work environments, the nature and type of guidance, and the breadth of impact of the judgments and decisions.
Responsible for guiding others, requiring frequent decisions, affecting the individual, co-workers and others who depend on the service or product; works in a somewhat fluid environment with rules and procedures, but many variations from the routine.
Complexity of Work:
Complexity addresses the analysis, initiative, ingenuity, concentration and creativity, required by the job and the presence of any unusual pressures present in the job.
Performs skilled work involving rules with almost constant problem solving; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure.
Impact of Errors:
Impact of errors refers to consequences such as damage to equipment and property, loss of data, exposure of the organization to legal liability, and injury or death for individuals.
The impact of errors is moderately serious – affects work unit and may affect other units or citizens.
Physical Demands:
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office machines within moderate tolerances or limits of accuracy.
Equipment Usage:
Equipment usage involves responsibility for materials, machines, tools, equipment, work aids, and products.
Handles equipment or work aids involving moderate latitude for judgment regarding attainment of a standard or in selecting appropriate items.
Unavoidable Hazards:
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to bright/dim light, dusts and pollen.
Safety of Others:
Safety of others refers to the level of responsibility for the safety of others, either inherent in the job or to ensure the safety of the general public. (Does not include safety of subordinates).
Requires some responsibility for safety and health of others.
Requires an Associate’s Degree in Accounting, Business Administration, Office Management Technology or specialized courses/training equivalent to satisfactory completion of two years of college in Accounting, Business Administration or closely related area and two years related experience or a combination of equivalent education and/or experience.
Americans with Disabilities Act Compliance
The Town of Vienna is an Equal Opportunity Employer. ADA requires the Town of Vienna to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.