(Rakuten Travel Xchange) Talent Acquisition Specialist (Contract)

Job Description:

This is a 2 year contract position

Rakuten Travel Xchange (https://solutions.travel.rakuten.com/about-us) is the accommodation wholesale and travel technology division within the Rakuten group. We distribute our global inventory and the directly negotiated rates of Rakuten Travel and Rakuten STAY. We enable our clients globally to send their guests anywhere in the world – all delivered through the latest scalable cutting-edge technology. This innovative platform serves as a pivotal bridge between travel suppliers and sellers, providing an extensive inventory of travel products such as flights and hotels. Rakuten Travel Xchange empowers both suppliers and sellers by offering an expansive global reach and enhancing revenue potential. It simplifies transactions, making it an efficient tool for businesses seeking to excel in the dynamic travel market.

Rakuten Travel Xchange (RTX) is seeking a Talent Acquisition Specialist to support recruitment across APAC, EMEA, and the Americas.

Based in Singapore, the Incumbent will manage the full recruitment cycle and partner closely with hiring managers to attract and hire talent for our B2B travel distribution and travel technology business. This role is suited to a proactive recruiter who is comfortable sourcing candidates directly, managing multiple priorities, and providing clear, data-driven updates on recruitment progress.

Key Responsibilities

1. Recruitment Delivery

• Manage the full recruitment cycle, from role briefing and candidate sourcing through interviews, offers, and handover for onboarding.
• Partner with hiring managers and HR to define role requirements, job-related selection criteria, and hiring timelines.
• Recruit for commercial, operational, and corporate positions across multiple markets.
• Coordinate assessments and interviews, facilitate timely feedback, and deliver a positive and professional candidate experience.
• Prepare offer proposals and secure the required internal approvals before communicating offers.

2. Candidate Sourcing

• Identify and engage potential candidates through LinkedIn, professional networks, referrals, and targeted outreach.
• Build candidate pipelines for recurring and difficult-to-fill positions, including sales and supply roles supporting EMEA and the Americas.
• Develop knowledge of relevant talent markets and competitors within the travel and travel technology sectors.
• Manage recruitment agencies where required and monitor their delivery, effectiveness, and costs.

3. Stakeholder Management and Reporting

• Provide regular updates on recruitment progress, candidate pipelines, hiring risks, and required actions.
• Advise hiring managers on candidate availability, sourcing strategies, and job-related selection considerations.
• Identify and escalate recruitment delays or challenges early, supported by practical recommendations.
• Track recruitment metrics, including time to fill, sourcing effectiveness, offer acceptance, and agency usage.

4. Recruitment Process Improvement

• Maintain accurate and up-to-date recruitment records and candidate information.
• Follow internal hiring approval processes and applicable candidate data privacy requirements.
• Identify opportunities to improve recruitment workflows, templates, and tools to reduce manual work and delays.
• Share sourcing knowledge, market insights, and recruitment best practices with HR colleagues and hiring managers.

Required Qualifications and Experience

• Around 5 years of relevant recruitment or talent acquisition experience, or equivalent experience demonstrating the capabilities required for the role.
• Experience independently managing the full recruitment cycle across multiple vacancies.
• Strong direct sourcing skills, including experience identifying and engaging passive candidates.
• Experience supporting recruitment across multiple markets and working with stakeholders across different locations and time zones.
• Strong communication and stakeholder management skills, with the confidence to clarify requirements and follow up on hiring actions.
• Ability to produce concise recruitment reports and translate pipeline data into practical actions.
• Strong organisational skills and attention to detail.
• Strong written and spoken English communication skills to work effectively with candidates and stakeholders across multiple markets.

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.