- Location
- Mechanicsburg, Pennsylvania, United States · published · Montgomery, Alabama, United States · Ogden, Utah, United States · Oklahoma City, Oklahoma, United States · Fort Meade, Maryland, United States
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Administration
- Seniority
- Entry
- Clearance
- Required
- Source
- Workable
Description
Junior ServiceNow Administrator – Active Secret Clearance Required
Location: Hybrid – Within 90 Minutes of a DISA DHMC Location
Salary Range: $85,000–$110,000
Security Clearance: Active Secret Clearance Required
Citizenship: U.S. Citizenship Required
Job Summary
PGTEK is seeking a Junior ServiceNow Administrator to support a Department of Defense cloud platform program. In this role, you will work alongside senior engineers to administer, configure, and maintain the ServiceNow platform supporting service delivery across a DoD hybrid-cloud environment.
This opportunity is ideal for an early-career ServiceNow professional with a solid foundation in platform administration, IT Service Management (ITSM), and basic scripting who is looking to develop their skills in platform integration, automation, and federal mission support.
The position offers a flexible hybrid work arrangement, with onsite work at customer locations as required.
Key Responsibilities
- Perform day-to-day ServiceNow administration, including user and group management, roles, access control lists (ACLs), forms, lists, notifications, and UI policies.
- Support core ITSM processes, including Incident, Problem, Change, Request/Service Catalog, Knowledge Management, and Configuration Management Database (CMDB).
- Build and maintain catalog items, workflows, Flow Designer flows, business rules, and basic client-side and server-side scripts under senior engineering guidance.
- Troubleshoot platform issues, resolve support tickets, and escalate complex issues to ServiceNow support when necessary.
- Assist with platform upgrades, patching, instance cloning, and testing update sets across environments.
- Maintain accurate CMDB records and support discovery and data integrity initiatives.
- Assist with integrations between ServiceNow and other platform tools, including Morpheus, OpsRamp, Active Directory, and Keycloak, using REST APIs and MID Servers.
- Develop reports and dashboards to support operational monitoring and leadership visibility.
- Maintain technical documentation, runbooks, and audit-ready records in accordance with DoD security and Risk Management Framework (RMF) requirements.