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Job Summary

The Senior Associate trainer supports the organization via training consultation and facilitation for new hires and tenured staff. Partnering with Instructional Design, Compliance, Workforce Management, Talent Acquisition, Leaders, and Operations Readiness, they deliver new hire, process, and performance-boosting (interpersonal skills) training to address learning gaps.

 

Essential Job Functions

• Facilitates new hire, process, and soft skills training for Care Center, and corporate associates in physical and virtual classroom settings as required by the business. Tracks attendance, coaches associates, reports progress to leaders, and assesses learning. Delivers brand partner, system, process, and skills training, setting goals and expectations to drive desired performance outcomes. - (60%)
• Partners with instructional design as SME to develop self-paced and facilitator-led training. Works with supervisors to observe and coach low performers when not training. Collaborates with project managers/owners, attending meetings for new systems or processes requiring facilitator-led sessions. - (20%)
• Incorporates a variety of training methods to accommodate adult learning styles in the classroom.Adjusts learning techniques based on the training environment, which includes both physical and virtual classroom. Collaborate and contribute to the review of training content and materials to ensure accuracy in the content and ensure appropriate learning principles are applied.  - (10%)
• Represents the Talent Development team in projects and initiatives that require formal and informal associate training.  Provides feedback, as necessary, to the project managers and works with team members from multiple teams within the organization to help effectively develop and execute the training required for the project. - (10%)

Minimum Qualifications

• Bachelor’s Degree or related field of study or equivalent, relevant work experience
• 2-3 years of experience as corporate trainer

Preferred Qualifications

• Call center experience, leading and conducting multi-week training classes with little supervision, classroom training and facilitation, supervision, soft skill training

Skills

• Virtual Training
• Classroom Training
• Employee Coaching
• Scheduling Events
• Time Management
• Learning Management Systems (LMS)

Reports To: Manager and above

Direct Reports: 0

Work Environment

• Normal office environment, hybrid.

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial®

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, technology, electronics, jewelry, home and specialty apparel through our co-brand and private label credit cards and pay-over-time products providing choice and value to our shared customers. Additionally, we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life.

 

Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn.

• All job offers are contingent upon successful completion of credit and background checks.

• Bread Financial is an Equal Opportunity Employer.

Job Family:

Human Resources

Job Type:

Regular