Pharmacy Operations Manager

Boca Raton, Florida, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Southeast Florida, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Boca Raton, Florida.

Why Guardian Pharmacy of Southeast Florida? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Location: Boca Raton, FL

As a key member of the local management team, ensure that all functions are performed timely and accurately. Manage departmental leads/supervisors to ensure that key metrics and labor goals are achieved. Collaborate with leadership to develop departmental objectives and goals. Assists in evaluating workflow/technological enhancements to improve efficiency. Assist supervisors in scheduling adequate staff to meet the needs of the business within budgeted guidelines.

Attributes Required:
• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential job functions (include the following):
• Hire, manage, train, evaluate, coach, and develop Supervisors/Lead Technicians; assign duties and responsibilities
• Assist with hiring and management of staff to ensure adequate coverage for workflow
• Ensure Supervisors/Leads assign work volume appropriate to each technicians’ duties and measure both productivity and accuracy for each technician
• Responsible for ensuring operation of business is conducted efficiently and accurately while maintaining a high level of customer service
• Evaluate workflow processes and implement changes as necessary to meet deadlines for input
• Address and resolve customer issues related to operations and quality
• Work collaboratively with team members in other functional areas to keep work flowing smoothly and efficiently
• Develop training manuals and programs for department and update as needed
• Manage labor metrics to achieve business plan goals
• Relationship management with relevant key vendors
• Lead by example in all areas of role to support non-negotiable attributes: attitude, dependability, commitment, productivity, efficiency and upholding P & P
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:
• High School Diploma or GED required; Bachelor’s degree preferred
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB) may be required (pharmacy specific)

Skills and Qualifications:
• 5+ years of experience, preferably in high-volume pharmacy
• 2+ years’ experience as a manager/supervisor
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Lean Six Sigma skills and experience preferred
• Ability to analyze workflow and staffing needs and implement improvements
• Ability to manage subordinates’ performance to achieve objectives of department

Work Environment:
• Requires up travel by air and ground
• Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.