LIHEAP Verifier

SCOPE AND IMPACT:

The impact of this position is essential to the program. Prior to vendor payments, the content of each application must be verified to ensure document inclusion and accuracy. 

COMPLEXITY OF THE JOB:

A position of moderate difficulty requiring attention to detail, basic math skills, and knowledge of Federal and State regulations to insure payment compliance

PRINCIPAL DUTIES:

  

1. Responsible for being knowledgeable of federal and state regulations and Intergovernmental Grants Department (IGD) procedures that govern the Low-Income Home Energy Assistance Program (LIHEAP), Percentage of Income Payment Plan (PIPP), Low Income Home Water Assistance Program (LIHWAP), and all related programs.

2. Responsible for securing necessary documents to complete entry of LIHEAP, PIPP, LIHWAP applications into STARS System. 

3. Examine files to verify content and accuracy to initiate payment process for LIHEAP, PIPP Budget Billing, and LIHWAP. 

4. Verify the PIPP benefit so enrollment can proceed. 

5. Responsible for completing forms, memorandums, and other documents related to PIPP. 

6. Certify and recertify eligibility of PIPP customers. 

7. Prepare and mail letters on a daily basis to delinquent customers. 

8. Responsible for verifying and investigating discrepancies in client files. 

9. Maintain complete client confidentiality. 

10. Monitor LIHEAP.net/STARS processing, compliance with time, and payment system to update household eligibility information for PIPP customer. 

11. Provide information and follow-up, distribute energy conservation education for LIHEAP, PIPP, and LIHWAP customers and make referrals to other programs or agencies as needed. 

12. Provide information and follow-up as needed for PIPP and generate reports to CAA Program Coordinator.

13. Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

1. EDUCATION

One year of college level study in social science, or human services from an accredited college or university desired. 

2. EXPERIENCE

Two years of experience in a social service agency where compliance monitoring, data management and interaction with the public was required desired.

"AN EQUAL OPPORTUNITY EMPLOYER"