Operations Support Coordinator

Description

The Operations Support Coordinator provides support across rigging operations, customer service, sales, dispatch, and permitting. This position helps coordinate daily work, communicate with customers and internal teams, prepare and track permits, support sales activities, and assist with rigging tasks as needed. The role requires strong organization, attention to detail, clear communication, and the ability to manage multiple priorities in a fast-paced environment.

Benefits include insurance (medical, vision, dental and life), paid time off, paid holidays and Employer contributions to 401k

Requirements

Knowledge, Skills, and Abilities

· Strong customer service and communication skills.

· Excellent organizational skills and attention to detail.

· Ability to coordinate multiple tasks, schedules, and deadlines.

· Ability to communicate professionally with customers, sales staff, field crews, and management.

· Strong problem-solving skills and the ability to respond to changing priorities.

· Ability to prepare, review, and maintain accurate records, documents, and permits.

· Comfortable using Microsoft Office applications, email, and scheduling or business software.

· Commitment to safety, reliability, teamwork, and a professional approach to work.

Education, Training, and Experience

· High school diploma or equivalent required; additional education or relevant training preferred.

· Experience in customer service, office administration, dispatch, sales support, permitting, or a related role preferred.

· Experience in the rigging, crane, construction, or industrial services industry preferred.

· Knowledge of scheduling, dispatch coordination, and job documentation preferred.

· Ability to learn and follow permit requirements, customer procedures, and company processes.

· Proficiency with Microsoft Office Suite, particularly Outlook, Word, and Excel.

· Strong written and verbal communication skills.

· Ability to manage multiple priorities while meeting deadlines.

· Ability to work independently while contributing effectively to a team.

·  Rigging experience or relevant safety training is preferred; required training and qualifications will depend on assigned field duties. 

Examples of Duties and Responsibilities

 · Conducts all business in a professional, respectful manner and in accordance with Digging & Rigging Inc.’s policies and procedures and outlined in the Compact of Respect. 

· Assist with rigging duties and operational tasks as assigned, following company safety procedures and applicable training requirements.

· Provide professional customer service by responding to inquiries, relaying project information, and directing requests to the appropriate team members.

· Assist sales staff with estimates, proposals, customer follow-up, and preparation of job-related documentation. 

· Coordinate dispatch schedules and communicate job details, timing, and changes to field personnel and internal departments.

· Assist with preparing, submitting, tracking, and maintaining permits and related documentation for projects.

· Gather and verify job information, including customer details, site information, schedules, and project requirements.

· Coordinate information between customers, sales, dispatch, field crews, and management to support smooth project execution.

· Maintain accurate records, files, schedules, and customer or project information.

· Follow up on outstanding information, approvals, permits, and other items needed to prepare for scheduled work.

· Assist with scheduling changes and communicate updates promptly to affected parties.

· Help ensure required job paperwork and supporting documents are complete and available to the appropriate personnel.

· Support general office and administrative tasks as needed.

· Identify opportunities to improve coordination, communication, and efficiency across daily operations.

· Maintain confidentiality and handle customer and company information professionally.

· Perform other duties and special projects as assigned. 

Special Requirements

· Prolonged periods of sitting and working at a computer may be required.

· May be required to stand, walk, lift, or   assist with physical rigging tasks depending on assigned duties.

· Must be reliable, punctual, and able to perform effectively in a team environment.

· Must follow company safety procedures and pass required background check and drug screening.