Operations Program Manager

Hyve Company Overview 

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.  

Key Responsibilities

• Own the end-to-end production execution window—aligning customer demand with factory capacity, material availability, and outbound logistics to protect margins and deliver every server order on time.

• Focus on data-driven planning, rapid issue resolution, and cost coverage for change orders will safeguard profitability while expanding our customer base. 

• Ensure adherence to Committed Customer Shipping Schedules and SLA requirements. Highly focused on profitability, Increased revenue and new customer diversification.

• Mass Production eesxecution – capacity planning, material planning, material builds, Customer Need-By-Dates, Yield goals, Issue Resolution/Troubleshooting.

• Work with the Customer, MFG, and Supply Chain on CTB dates and providing Shipping Commit Schedules based on MFG capacity and Material availability.

• Execute the committed shipping schedules. This includes regularly going into the Factory floor for troubleshooting, problem-solving, and escalations to cross-functional team leaders.

• Work with Customer and Hyve Traffic Team on requirements such as coordinating with Freight Forwarders on required Truck Sizes, White Gloves Services (if required), Security requirements (i.e. truck cannot be un-sealed), Air Shipping, etc.
  Responsible to coordinate with Customer and Traffic Team/Freight Forwarder for correct Logistics/Delivery window.

• Monitor and ensure that Customer SLA requirements are met such as PO to RTS (Ready to Ship) cycle times, identify any Causes of Delays (CoD), and ensure that any Root Causes and Corrective Actions (RCCA) are properly tracked and implemented cross-functionally at Hyve or with the Customer. This includes working closely with MFG to
• ensure committed cycle times are met.

• Track Customer re-work and change order requests and to ensure cost coverage before MCOs are generated. VII. Responsible to track Customer sustaining requests such as Sustaining RDT, ACC/ACP qual, etc. and to ensure cost coverage before WOs are generated.

Required Qualifications

• Bachelor's degree OR Associate's degree plus 2+ years related experience OR Professional Certification plus 3+ years directly related experience

• Advanced level skills in Microsoft Excel (pivot tables, vlookup, reporting, data analysis)

• Experience using an ERP as well as Smartsheets

• Operations management experience within the manufacturing industry

• Knowledge of server products and compute manufacturing

• An effective communicator (both verbal and written)

• A fast learner and innovative problem solver

• Process and detail oriented

• Independent and efficient

• Proactive

What’s in it for you  

Benefit Insurance  

• Flexible Spending Account (FSA)  

• Health Savings Account (HSA)  

• Mental Health Care  

• 401K with match  

• Paid Holidays, Vacation & Sick Days  

• Tuition Reimbursement  

• Perks at Work 

• LEAP Program  

• MyFlexPay 

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.