Creative Operations Director

## Position Summary

Jo Malone London is looking for an exceptional Creative Operations Director to lead the end-to-end development of global campaigns. This role will own a defined category within the brand and be responsible for all campaigns and programmes within it. They will develop a thorough understanding of the category’s business objectives, product portfolio, consumer, campaign calendar and creative requirements, using this knowledge to provide strong strategic oversight across all channels and campaigns. The role will lead the end-to-end operational delivery of global campaigns, partnering with cross-functional teams to guide work from initial marketing brief and concept development through packaging design, product copy, shoot production, post-production, asset creation, and guideline release, ensuring alignment and efficient delivery to global and regional teams. The Creative Operations Director will be a strategic partner to Marketing and Creative, ensuring that briefs are clear, focused and aligned to the creative strategy and Jo Malone London’s brand vision. They will challenge and scrutinise requests where necessary, making sure that the right assets are being developed for the consumer journey and that campaign requirements are proportionate, purposeful and achievable.

## Qualifications and Experience

• Significant experience leading global or international 360 campaign development, ideally in-house.
• Thorough understanding of the full campaign lifecycle, from strategy and briefing through to packaging design, production, asset development, guideline creation and regional release.
• Experience working across multiple creative disciplines and channels
• Strong strategic thinking, with the confidence to challenge briefs and requests constructively.
• Ability to understand the wider category and business context, rather than managing campaigns in isolation.
• Experience managing complex, multi-market projects with multiple stakeholders, dependencies and approval stages.
• Strong understanding of how a creative strategy is translated into practical assets across the consumer journey.
• Highly organised, structured and detail-oriented, with the ability to manage multiple priorities and complex timelines.
• Experience managing, coaching or developing team members.
• Knowledge of project management and workflow software is essential, with experience using Wrike preferred.
• Experience using Figma is essential
• Experience using Airtable is desirable but not essential.
• Experience in luxury, beauty, fashion or another premium consumer brand is preferred, but a strong understanding of 360 campaign development is more important.