Senior Customer Service representative

## What you’ll do:

As the Senior Customer Service Representative (2IC), you will support the day-to-day operations of a high-performing customer service team. Working closely with the Customer Support Manager, you will provide mentoring, coordinate work allocation, support key initiatives and help drive outstanding customer outcomes.

# Key Responsibilities

• Manage customer orders and enquiries via phone and email.
• Build strong customer relationships and advise on product availability, pricing and order solutions.
• Promote Eaton digital tools and support customers with digital-first solutions.
• Collaborate with sales, product, finance and supply chain teams.
• Coordinate with warehouse and logistics teams to maintain stock availability and on-time delivery.
• Support key accounts, customer escalations and continuous improvement initiatives.
• Coach team members, share product knowledge and contribute to a high-performing culture.

## Qualifications:

• 2-3 years' experience in a technical or fast-paced customer service environment.
• Demonstrated mentoring, coaching or leadership experience.
• Intermediate computer skills including Microsoft Office and ERP systems.
• ERP experience, preferably SAP and Salesforce.
• Exceptional communication and stakeholder management skills.

# What We Offer

• Opportunity to work in a growth industry supporting sustainable energy development.
• Outstanding training and development programs.
• Free on-site parking and proximity to public transport.
• Hybrid working arrangements.
• Competitive salary and bonus scheme.
• Inclusive workplace and volunteer days.

# Equal Opportunity Employer

Eaton is committed to equal employment opportunities and encourages diversity across age, gender, gender identity, ethnicity, religion, sexual orientation and all characteristics protected by law.