Utility Coordinator

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. 

The Utility Coordinator is responsible for managing the administrative side of utilities to include implementation, account transfer, deactivation, processing resident high utility charge disputes, and helping with ad hoc projects on a portfolio of homes. Acts as the liaison between the business and Conservice, AMH’s third party utility billing company. Also assists in monitoring Conservice, on the operational front, to assure expectations are met.

Responsibilities: 

• Conduct research to determine necessary utility implementations or account transfers for each property.
• Collaborate with a third-party utility management company and track progress at newly acquired properties or land.
• Review, audit, and update utility account information in CRM or SupplyPro.
• Resolve utility activation failures.
• Address incoming utility tickets related to check requests, high utility disputes, utility shut-offs, meter requests, and trash requests from start to finish.
• Act as the liaison between the business, third-party utility management company, and utility providers to resolve inquiries, follow-ups, and disputes.
• Monitor and manage operational controls of the third-party utility management company to ensure expectations are met.
• Generate recurring operational reports, perform ad hoc reporting, and conduct ad hoc research.

Requirements: 

• High School Diploma required.
• Minimum one year of experience in an administrative role.
• Previous experience in Property Management, Construction, or Utility administrative services preferred.
• Proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Capability to work independently and as an effective, collaborative team member.
• Skill in critically analyzing situations and considering secondary and tertiary effects on the business and stakeholders.
• Ability to perform under pressure and maintain professionalism in all communications.
• Effective conflict management skills.

Compensation

The anticipated pay range/scale for this position is $19.17 to $23.00 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is not bonus-eligible.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.

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