Area Specialist

Description

For over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and knowledgeable foot and ankle care. WFA has experienced phenomenal growth, with expansion into four states and a future dedicated to continued growth. As our family expands, we live and work by our core values: integrity, excellence, trust, caring, tradition, and innovation. 

 We are seeking a flexible, motivated, and detail-oriented Area Specialist to support clinical and administrative operations across multiple practice locations in the northern Chicago region. This is a dynamic, role that requires cross-training as a Medical Assistant (MA) and Patient Services Representative (PSR). You will provide direct patient care, administrative support, and serve as a key team member during new physician onboarding and practice integrations.

This position is ideal for someone who enjoys variety in their work, is passionate about patient care, and thrives in a fast-paced, team-oriented environment.

Essential Duties and Responsibilities: 

• Support a geographically dispersed team across several practice sites.
• Travel regularly to assigned locations as needed.
• Deliver go-live integration support for new physicians and practice locations.
• Assist with onboarding and on-site training of new and existing staff.
• Support process improvements, protocol implementation, and daily operations.
• Maintain a high level of professionalism, ethical conduct, and a patient-first mindset.

Medical Assistant (MA) Responsibilities:

• Interview patients to obtain medical history and update records.
• Record vital signs (temperature, blood pressure, height, weight, pulse).
• Prepare exam rooms and assist during patient visits.
• Sterilize medical instruments and manage clinical inventory.
• Perform basic x-rays as appropriate.
• Complete additional administrative and clinical tasks as required.

 Patient Services Representative (PSR) Responsibilities:

• Greet and check in patients in a courteous and efficient manner.
• Assist patients with questions or concerns during their visit.
• Collect insurance information, co-pays, and address open balances.
• Ensure a smooth and efficient front-desk workflow and patient experience.
• Support scheduling, communication, and overall office operations.
• Participate in team meetings and calls as needed.
• Maintain effective, collaborative relationships with peers, providers, and leadership.
• Contribute to ongoing improvement of processes and patient satisfaction.
• Perform other duties as assigned.

Requirements

 Education and Experience

• High school diploma or equivalent
• Continuing education preferred 
• Certified Medical Assistant certificate preferred
• Excellent organization abilities
• Excellent written and oral communication skills
• Creative and persistent problem solver
• Attention to detail and accuracy
• Client/service oriented (internal and external)
• Maintain strict confidentiality of sensitive information
• Ability to multi-task and prioritize workload in a fast-paced environment
• Must be self-motivated with the ability to complete projects independently within established timeframes
• Advanced understanding/knowledge of computer data entry, Microsoft Excel and ability to navigate through any business-related software
• Proficient typing skills

SCHEDULE: Schedules include practice operations Monday through Saturday, including up to an average of two Saturdays a month.

TRAVEL: Local travel is required to locations within your assigned geographic region. This role will be assigned to cover a regional area however you may be required to occasionally travel outside of your assigned area. The Area Operations Specialist must have reliable transportation and be able to travel site to site, as assigned. This role is eligible for mileage reimbursement as well. 

Benefits

• Excellent company paid medical, dental, and vision
• Competitive compensation 
• PTO
• 401k with 4% match
• Company paid short term disability
• Life insurance
• Pet insurance

PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS:

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer, and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.

• While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision and depth perception

AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS:

Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources.  Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation.  The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.