Guest Services Representative - Rogers Stadium

Job Summary:

Position Overview: 
Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that’s why we do what we do and we want you to join us – be part of the Guest Services Team at Rogers Stadium where our staff are our crew members and have the unique opportunity to create an exceptional fan experience. 

We’re looking for crew members to join our team as Guest Services Representatives! Exceptional front-line customer service, willing to go above and beyond for both fans and fellow crew members, possess a positive “can-do” attitude …rain or shine, the show must go on! 

Job Functions:

• Deliver exemplary customer service to maintain customer loyalty.
• Answer in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
• Provide wayfinding assistance to guests both inside and outside of the venue.
• Proactively approach guests and adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers in person to provide information about products or services, take, or enter orders, or obtain details of complaints.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Track inventory levels during show and report back to Guest Services Supervisor
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow crew members at the end of show to close the venue.
• Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue
• Other duties as assigned

Qualifications

• Experience in working live events or customer service strongly preferred
• Excellent verbal, written, and interpersonal communication skills
• Acute sense of judgment, tact, and diplomacy
• Position requires constant walking, climbing stairs, and occasional sitting
• Able to work outdoors (rain or shine), among crowds and in a loud environment
• A passion for live events!
• Available for all events scheduled at Rogers Stadium this summer

All crew members must be 18 years of age or older.

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.  

Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.  

Job Posting Compensation Range/Rate: $18.50 per hour.

Employment Equity   

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.  

Hiring Practices   

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.  

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management. 

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.