Team Leader

Brand Summary

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork, leadership development, and personal growth in a positive, people-focused environment. At Chick-fil-A Bridgewater Towne Center, we are committed to Serving.

Excellence With Care through our S.E.R.V.E model. Our leaders play a key role in developing others, driving results, and creating meaningful experiences for both guests and team members. As a locally owned and operated restaurant, we invest in our people and our community.

Job Description

At Chick-fil-A, the Team Leader (Shift Leader) role is more than just a position—it’s an opportunity to lead, coach, and influence daily operations. Team Leaders are responsible for executing high-performing shifts, developing team members, and ensuring exceptional guest experiences across Front-of-House, Back-of-House, and Drive-thru operations. This role bridges the gap between team members and senior leadership, requiring strong communication, accountability, and a commitment to excellence in all areas of the business.

Position Type

Full-time

Our Benefits Include

• A fast-paced, team-oriented environment where you can lead and influence others
• Flexible scheduling (closed on Sundays)
• Hands-on leadership development with experienced Operators and Leadership
• Intentional growth and advancement opportunities
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities

S.E.R.V.E Model Expectations

• Serve with Hospitality: Lead by example in delivering exceptional guest service and creating a positive team environment
• Execute with Excellence: Drive speed, accuracy, and operational efficiency throughout the shift
• Respect Food Safety & Standards: Enforce all food safety, cleanliness, and quality expectations
• Value Teamwork & Growth: Coach, develop, and hold team members accountable to standards
• Elevate the Experience: Ensure every guest and team member leaves with a meaningful experience

Leadership & Shift Execution

• Lead and manage daily shift operations across FOH, BOH, and drive-thru
• Assign positions, manage labor, and adjust based on business needs
• Ensure smooth shift transitions, communication, and execution of daily goals
• Monitor speed of service, order accuracy, and overall guest experience
• Maintain a sense of urgency while ensuring quality and hospitality standards are met

Front of House & Drive-Thru Leadership

• Oversee guest interactions to ensure exceptional hospitality
• Support and coach team members in order taking, service, and guest engagement
• Ensure drive-thru operations are fast, accurate, and efficient
• Maintain cleanliness and organization of all guest-facing areas

Back of House Leadership

• Oversee food preparation to ensure quality, consistency, and speed
• Enforce food safety standards, including proper handling, storage, and temperature control
• Ensure kitchen cleanliness, organization, and readiness at all times
• Support inventory, stocking, and equipment oversight

Coaching, Accountability & Development

• Coach team members in real time to improve performance and uphold standards
• Reinforce training and support onboarding of new team members
• Address performance concerns with professionalism and consistency
• Document and communicate performance trends to Leadership
• Build a culture of accountability, teamwork, and continuous improvement

Operational Excellence & Compliance

• Ensure all checklists, food safety logs, and operational procedures are completed
• Maintain restaurant readiness for inspections and audits
• Monitor equipment, cleanliness, and overall facility standards
• Support opening, closing, and daily operational routines

Qualifications and Requirements

• Proven reliability, professionalism, and strong work ethic
• Positive attitude with a passion for serving and leading others
• Strong communication, leadership, and problem-solving skills
• Ability to multitask and lead effectively in a fast-paced environment
• Experience in customer service or restaurant operations preferred
• Ability to stand for extended periods and lift moderate weights as needed

Flexible availability, including mornings, evenings, and weekends

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.