Technical Service Engineer

Overview & Responsibilities

As a Technical Service Engineer at Ebara Elliott Energy, you are responsible for providing high-level engineering support, troubleshooting, and optimization for rotating equipment, including compressors, steam turbines, and cryogenic pumps. This role requires a blend of deep mechanical intuition, analytical problem-solving, and the ability to represent the EEE brand in high-stakes industrial environments.

Duties/Responsibilities

• Performs and directs key investigations, projects and related activities which require independent action and decision.

• Executes service engineering assignments requiring application of engineering theory, standard techniques, procedures, computer programs and criteria which require independent action and decision.

• Assists field engineers in resolving major technical matters pertaining to start-up, operation and maintenance problems, repair, or rebuild on major Elliott equipment, packages and related systems.

• Makes personal visitations to customers and equipment installations to obtain first hand information when troubles exist.  Responsible for investigating, developing, presenting, and implementing corrective steps.

• Operates vibration diagnostic equipment for purpose of analyzing and documenting field vibration problems, consulting with others to develop corrective action, and issuing reports.

• Collaborates with other departments to insure prompt and effective problem-solving of reported field troubles for assigned product line.

• Performs liaison functions with other engineering departments on the specification, manufacturing, assembly, material quality, testing, repair, performance, and operation for assigned product(s).  Includes consulting with service groups on new parts orders, engineering studies, and potential equipment modifications.

• Collaborates with other engineering groups in development of new products and improvement of existing products from a service standpoint.  Includes preparation and conducting experimental programs for development of modifications to field equipment.  

• Reviews field performance data, makes calculations, and issues customer reports on performance testing, in lieu of shop testing.

• Prepares technical reports on mechanical and aerodynamic performance troubles of Elliott-supplied equipment for use in warranty negotiation and possible court trials.

• Initiate drafting requests and approve layout and detail drawings relating to field programs and service requests.  

• Initiates Field Modification Form via Field Modification Database for record change parts required on trouble jobs.

• Estimates costs of resolving epidemic or extraordinary troubles and provides technical assistance in the administering of warranty policy and warranty reserve issuance.

• Acknowledges potentially hazardous product situations and takes necessary action to notify field and customers, sets up parts exchange program, and establishes proper accounts.  Initiates programs to keep ELC field problems and warranty costs to a minimum.

• Investigates, collects, consolidates, and composes reports on product reliability.

• Keeps informed of new technology developments.  Reviews incoming engineering transmittals, procedures, calculations, and instruction book general write-ups for acceptability.  To maintain continuity, takes action to notify those who would benefit from knowledge. 

• Outlines, evaluates, edits, and sometimes writes technical manual write-ups and service engineering bulletins.  This activity is directed at special procedures and material requiring new or special considerations or involving modifications of company policy.

• Develops and/or presents assigned programs for training.  Programs may be for Elliott personnel or customer personnel, either in the field or at headquarters.

• Develops Service Engineers by furthering their experience and increasing their knowledge in problem solving procedures, use of computer programs, engineering transmittals, etc.

• Provides assistance to EPD Product Managers, as requested.  Assists Senior Engineer in meeting group objectives.

• Responsible for generating and submitting in writing ideas to improve Elliott products, their cost, service, application, and sale as well as improved Elliott productivity.

• Assists Senior Service Engineer in working towards internal and external working procedures / standards.

• Monitors personal absorption levels and contribution levels.

• Direct support of customers/users both at-site and in-office.

• Provides support to Global Service R & D Champion, as requested.

Qualifications/Requirements

• Bachelor's degree in Mechanical or Industrial engineering or a similar discipline

• 4+ years’ engineering experience with rotating equipment (compressors, turbines, pumps, etc.)

• Prior experience troubleshooting complex machinery preferred

• Working knowledge of product specifications and manufacturing principles

• Prior customer support experience preferred

• Experience troubleshooting vibration issues preferred

Equal Employment Opportunity

Ebara Elliott Energy is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by the federal, state or local laws of the United States. Applicants and employees are protected under U.S. federal law from discrimination. To learn more, click here.

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No agency submissions please. NOTE: Resumes submitted to any Ebara Elliott Energy employee without a current, signed and valid contract in place with the Ebara Elliott Energy recruiting team will become the property of Ebara Elliott Energy and no search fees will be paid.