Site Operations Coordinator

Description

We are seeking a versatile, high-energy professional to fill the multi-faceted role of Site Operations Coordinator at our company headquarters in Detroit, Michigan. This position is the backbone of our local office, combining high-level executive assistance with proactive customer service and sales support. The ideal candidate is a "master of all trades" who can pivot seamlessly from managing office logistics to drafting executive communications and supporting our revenue-generating teams and customers all in a day’s work.

Requirements

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

1. Site Office Management (Nevada Office)

• Serve as the initial point of contact for      office visitors, manage the site’s hospitality, cleanliness, office      supplies, and any other general office needs that help to maintain a      professional, organized, and welcoming physical office environment

2. Site Executive Assistance

• Provide high-level administrative support      to [Executive Title], including presentation preparation, attending      meetings for note taking and follow up, calendar coordination between      cross-functional team, travel coordination, as required, etc.
• Support in preparation of briefing      materials, presentations, and reports for internal and external meetings.
• Handle sensitive information with      absolute confidentiality and discretion.

3. Customer Service & Client Relations

• Act as the first line of contact for      inbound client inquiries via in-person, phone and email.
• Resolve customer issues with empathy and      efficiency, escalating complex cases as needed.
• Maintain accurate client records within all      internal systems: CRM, ERP and manual logs.

4. Sales Support

• Assist the sales team with lead      qualification, CRM data entry, the preparation and/or preparation of      quotes or proposals, and processing of sales transactions.
• Support and coordinate internal meetings,      and site special events

Education and Experience

• 3–5+      years in office management, executive support, or a combined customer      service or operations role.
• High      school diploma required; Bachelor’s degree preferred. 
• Proficiency      in Microsoft 365 and Microsoft Suite, experience with CRM & ERP 
• Thorough      knowledge of working in ERP and EDI systems

Minimum Qualifications (Skills and Abilities)

• Excellent ability to      multi-task and prioritize in a busy, fast-growth environment
• Organization skills and      attention to detail
• Exceptional written and      verbal communication skills with a "customer-first" mindset.
• Sound judgment and      problem-solving skills
• Excellent time management      skills with a proven ability to meet deadlines

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

• Prolonged periods of      sitting at a desk and working on a computer.
• Reporting daily 8am-5pm to      the Detroit Office is required. There is no remote or hybrid option for      this role.