Patient Account Representative Level I - On Site - Not Remote

Description

Patient Account Representative - Full-Time with Exceptional Benefits

Make a Difference in Healthcare While Building Your Career

At AHR, we serve our clients so they can heal theirs. Join our dedicated team in Nashua, New Hampshire, where you'll play a vital role in helping healthcare providers and first responders while enjoying outstanding benefits and job security.

Established in 2007 | Privately Owned | Excellent Regional & National Client Base

OUTSTANDING BENEFITS PACKAGE (30+ hours/week)

Benefits Starting First of Month After 30 Days:

FREE Virtual Healthcare (all employees) for you and your entire household through AllyHealth

• Primary care, urgent care, dermatology, mental health services
• Scheduled therapy, psychiatry visits, life coaching
• ZERO co-pays - completely free to employees
• Employee Assistance Program - free counseling and support for you and family

Health Insurance – Anthem BCBS with 3 plan options (company covers up to 55%)

• Dental - Delta Dental ($2,000 annual coverage)
• Vision - EyeMed coverage
• Short-Term/Long-Term Disability & Life Insurance - Principal plan with guaranteed acceptance at initial eligibility date - fully portable plan

Benefits After 90 Days:

• Paid Birthday Off - celebrate your special day
• 3 Weeks PTO - accrued bi-weekly
• Paid Holidays

Benefits After 1 Year:

• 401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately)

Requirements

Your Role: Patient Account Representative

Help patients navigate their medical billing with compassion and professionalism:

• Handle inbound calls and make courtesy outbound calls
• Negotiate payment plans and resolve outstanding balances
• Assist patients with insurance-related questions
• Maintain detailed documentation of all communications
• Follow HIPAA, company, state, and federal regulations

What We're Looking For

ATTENDANCE IS CRITICAL - Reliable team members who honor their committed schedule

Required Qualifications:

• Medical office experience (preferred) OR strong customer service background
• Exceptional customer service and communication skills
• Proficiency with Microsoft Office (Excel, Word, Outlook) and database systems
• High school diploma or equivalent
• Detail-oriented with strong organizational skills
• Team player with a positive attitude

Personal Qualities:

• Honest, authentic, and hardworking
• Empathetic approach to patient interactions
• Willingness to learn and grow
• Professional phone manners

Work Environment & Schedule

Schedule: Monday-Friday, 8:00 AM or 8:30 AM start time (based on staffing needs)

Environment:

• Climate-controlled office setting
• Assigned cubicle workspace
• Primarily sedentary role (95% seated)
• Occasional light lifting (under 5lbs)
• Building has stairs to access different areas

Why Choose AHR?

• Stable, Growing Company - 18+ years of steady growth
• Meaningful Work - Directly support healthcare providers and patients
• Comprehensive Training - We invest in your success
• Career Growth Opportunities - Room for advancement
• Exceptional Benefits - Industry-leading package

Ready to Join Our Team?

IMPORTANT: This position requires excellent attendance and the ability to work your full committed schedule. We're looking for reliable team members who understand the importance of consistency in our patient-focused environment.

Apply today to start your rewarding career with AHR, where your dedication to attendance and patient service will be recognized and rewarded with outstanding benefits and career growth opportunities.

AHR is an equal opportunity employer committed to workplace diversity and inclusion. Reasonable accommodations available for qualified individuals with disabilities.