Customer Support Specialist, Comparion

Description

Highly motivated, resourceful and self directed providing timely and accurate guidance and service to policy holders for a variety of products, carriers, plans and programs. Displays the ability to identify problems, manage diverse customer interactions and resolve complex issues independently. Assumes responsibility for decisions, tasks and actions which could have a significant impact on other activities. Efficiently identifies and responds to customer needs to ensure high customer satisfaction, retention of business, and profitable growth.

Responsibilities

• Develops and maintains product, procedural and technical systems knowledge.
• Provides exceptional customer service by responding promptly to all inbound calls or written inquiries regarding policies.
• Builds strong rapport with each customer, actively listens and responds to requests.
• Able to communicate effectively via different methods and manage difficult customer interactions.
• Advanced understanding of all lines of Insurance products with the ability to interpret and communicate complex contracts to customers.
• Proactively exercises initiative and independent judgment while researching and solving complex customer complaints and issues.
• Ability to identify and analyze diverse customer needs to ensure high customer satisfaction.
• Educates customers on new and existing products and available services and resources.
• Support retention through educating customers on existing products, available services, resources, and gathering critical risk information to appropriately re evaulate existing business.1
• Supports growth through identifying new revenue opportunities from additional lines of coverage, analyzing open leads and providing quotes for and binding new business requests.1

Qualifications

• •Appropriate state and province licenses required or capable of obtaining•3 to 5 years of customer service or sales experience within the insurance industry
• •Bachelor's degree or equivalent preferred
• •Working knowledge of insurance products, plans and programs in a customer service or sales environment is desired
• •Ability to review, record and organize written data from a variety of sources with no prescribed format is essential
• •Excellent communication, interpersonal and influencing skills are required