End User Computing Administrator

Job Description:

Job Summary: 

The EUC Administrator is responsible for managing and maintaining the desktop environment of the company. This includes providing high-level support and expertise in managing end-user computing devices, troubleshooting hardware and software issues, managing user accounts, deploying, and configuring applications, and ensuring optimal performance and security of all end-user devices.

Essential Duties/Responsibilities:

• Manage ticket queue to ensure incidents, tasks, etc., are completed within SLAs.

• General administration of systems, including user access administration, system services, configurations, and the development of tools to help monitor and manage performance and availability of applications.

• Provide technical support to end-users, resolving hardware and software issues.

• Manage and implement all aspects of supporting PCs and the clients that use them.

• Keep current with workstation configurations and management tools.

• Oversee the deployment, configuration and maintenance of desktops, laptops, and mobile devices.

• Procure end-user hardware as needed to support the business.

• Monitor the performance of end-user computing solutions and deliver enhancements.

• Ensure that IT systems and end-user computing solutions comply with company policies and industry regulations.

• Develop and manage Asset control and warehouse inventory management application for the IT department.

• Develop and deliver documentation to help support IT resources and end-users.

Working Conditions:

• Onsite with Hybrid capabilities

• Open office environment

• Willingness to work overtime hours as necessary, especially during critical issue resolution and to achieve project milestones.

• 24-hour on-call support will require some nights and weekends. Will be required to carry cell phone and be accessible after hours as needed.

Minimum Requirements:

• High school diploma or GED equivalent

• 3+ years end-user computing or System Administrations experience.

• Proficiency in Windows and iOS operating systems, M365 and remote support tools

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills

• Valid driver's license required

Preferred Qualifications:

• Bachelor’s degree or relevant work experience

Additional Knowledge, Skills and Abilities:

• Strong work ethic

• Highly proactive mindset

• Strong attention to detail

• Positive attitude and desire to be a team player

• Flexibility to work outside of normal business hours as needed

• Desire to learn and be involved in new business opportunities

• Ability to manage multiple concurrent projects and associated resources

• Collaboration with teams across the business

• Demonstrated ability to create leadership level output

• Organized and able to coordinate a large volume of requests

• Demonstrated ability to multitask in a dynamic environment

• Ability to work independently and collaborate as key team contributor

• Ability to build positive relationships with customers, both internal and external

• Excellent verbal and written communication skills

• Safety mindset and acceptance of a safety culture

• Related experience may be substituted for education

Physical Requirements:

• Occasionally requires lifting up to 50lbs as appropriate to perform duties and responsibilities

• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots (only as necessary based on safety rules; not required as part of normal job duties)

• Must be able to adhere to long periods of standing, walking or sitting

• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.

• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception

• Ability to express or exchange ideas by means of the spoken word to impart oral information to others 

• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.