Store Manager

Department: UK Retail

Employment Type: Permanent - Full Time

Location: Selly Oak - Birmingham - Management (OAK)

Description

Key Responsibilities

• Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence. 
• Build a strong and collaborative team, uniting everyone around shared goals and a vision for success. 
• Proactively address employee relations, resolving issues while supporting ongoing learning and development. 
• Communicate openly and clearly, ensuring alignment and trust across all levels of the team. 
• Provide your team with the knowledge and tools needed to deliver exceptional customer service. 

• Oversee the daily running of the store, ensuring efficiency and compliance with company policies. 
• Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience. 
• Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment. 
• Recruit, retain, and develop top talent to build a high-performing and motivated team. 

• Implement strategies to meet and exceed sales targets and key performance indicators (KPIs). 
• Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability. 
• Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results. 

• Lead by example in delivering exceptional customer service, ensuring every interaction is memorable. 
• Address customer feedback thoughtfully and resolve issues to build brand loyalty. 
• Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image. 
• Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives. 

We would like to meet someone who is

• Passionate about delivering outstanding customer experiences. 
• A confident and experienced retail manager who thrives on motivating and empowering teams. 
• Skilled in managing diverse personalities with diplomacy and adaptability. 
• An excellent communicator, able to convey expectations and feedback clearly at all levels. 
• Results-driven, with a sharp focus on achieving sales and performance goals. 
• Solutions-focused, addressing challenges proactively while aligning with company policies. 
• Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike. 
• Energetic and determined to tackle tasks with excellence, driving success for the team and business. 

What's in it for you

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary  
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance  
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays  
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme  
• Generous Colleague Referral Incentive  
• Auto-enrolment Pension scheme  
• A stable, successful and supported environment 
• Length of service awards