Custodial Manager

Position:

The Custodial Manager is responsible for overseeing all custodial operations at the Science Center to ensure a clean, safe, and welcoming environment for guests, staff, volunteers, and visiting school groups. This role manages custodial staff, schedules, supplies, and procedures across public exhibit spaces, meeting rooms, offices, outdoor areas and event venues, while maintaining high standards of cleanliness, safety, and customer service in a dynamic, mission‑driven setting.

Responsibilities:

Operations & Facility Care

• Plan, coordinate, and oversee daily custodial operations for all Science Center spaces, including exhibit galleries, interactive exhibits, restrooms, offices, storage areas/service hallways, and outdoor public areas.
• Ensure cleaning practices support the exhibits, restrooms and exhibit galleries.
• Develop and maintain cleaning schedules aligned with operating hours, special events, peak visitation times, and after‑hours needs.
• Conduct regular inspections to ensure cleanliness standards, safety protocols, and regulatory requirements are met.

Staff Supervision & Leadership

• Hire, train, supervise, and evaluate custodial staff and leads.
• Create work schedules, assign tasks, and ensure adequate coverage for daily operations, evenings, weekends, holidays, and special events.
• Foster a culture of teamwork, accountability, and excellent guest service.
• Provide ongoing training in custodial best practices, cleaning chemicals, equipment use, safety procedures, and guest interaction.

Safety, Compliance & Risk Management

• Ensure compliance with OSHA standards, local and state health regulations, and internal safety policies, including Injury & Illness Prevention Program (IIPP) requirements.
• Train custodial staff in safe handling of cleaning chemicals and proper use of personal protective equipment (PPE).
• Respond promptly to spills, hazards, biohazards, and emergency situations.
• Maintain safety documentation, MSDS/SDS records, and incident reports as required.

Inventory, Budgeting & Vendors

• Manage custodial supply inventory; order and maintain adequate stock of cleaning chemicals, tools, and equipment.
• Monitor and control departmental expenses while maintaining quality standards.
• Recommend and evaluate cleaning products and equipment suitable for a science center environment.
• Coordinate with external vendors or contractors as needed.

Guest Experience & Collaboration

• Support a positive guest experience by ensuring public areas are clean, functional, and welcoming at all times.
• Work closely with Exhibits, Guest Services, Programming, Education, and Events teams to align custodial services with operational needs.
• Support special events, evening programs, and traveling exhibits as required.
  
  

Qualifications:

Required

• High school diploma or GED required.
• Minimum of 3–5 years of custodial or facilities experience, including at least 2 years in a supervisory or management role.
• Working knowledge of custodial best practices, cleaning chemicals, equipment, and safety standards.
• Ability to manage staff in a fast‑paced, high‑traffic public environment.

Preferred

• Experience in a museum, science center, zoo, aquarium, or similar visitor‑focused organization.
• Bilingual (English/Spanish) skills a plus.
• Familiarity with OSHA regulations, IIPP programs, and public health requirements.

Skills & Competencies

• Strong leadership, communication, and team‑building skills
• Excellent organizational and time‑management abilities
• Attention to detail and commitment to high standards
• Ability to problem‑solve and respond calmly in urgent or unpredictable situations
• Customer‑service mindset with an understanding of public‑facing environments
• Proficiency with basic computer systems for scheduling, reports, and inventory tracking

 What’s In It For You:

• Medical, dental and vision insurance
• Optional supplemental insurance coverage
• 401K with up to 4% match after one year for full-time employees
• 14 Free general admission tickets per year
• Festival tickets plus admission
• 10% of on-site dining and shopping discount
• Employee discounts through ADP
• Accrued paid time off for full-time employees
• 10 paid company holidays