CUSTOMER CARE, RADIOTHERAPY

Jcorp

Mar 18, 2026

Description

Understands and carries out the payment of customers in line with Vision and mission, philosophy, Goals and objective that suit the scope of the Radiotherapy services and the hospital.
Understands the service organization structure.
Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the service.
Fully responsible to key in payment data correctly and to generate patient documentation and kept in the most possible manner.
Responsible to record, bill settlement, ensure all payment are documented well in the patient’s folders and update the services daily income statistic.
Check patient’s charges are charged accordingly and for completeness at end of treatment course.
To register new client in patient folder and in new patient registration book, register in computer and ensure the information is confidential, accurate as well.
Preparing patient files for daily review and follow up; updating RIP records; prepares monthly patient statistic and reports etc.
Preparing the admission form, patient’s letter, report, lab reports, insurance claiming and scheduling appointments for patients in all aspect.
Be able to use judgments and be creative in work.
Assist in revising of treatment charges.
Keep update about any new policy on payment issues / GL / company case.
Assist in implementation of any new services related to treatment.
Be able to use judgments and be creative in work.