Senior Contract Management Specialist

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

The position is responsible for managing the over-all licensing process and leading licensing process improvement initiatives. The position takes the lead in managing the work of TPC processors responsible for exam registration to coding.

Manage the overall licensing function and influence expected outputs based on submissions and updates required of coding applications.

Review and streamline the coding process by:

• Reviewing the current automated coding process in iRecruit and updating and/or eliminating steps that are irrelevant or repetitive
• Ensuring updated processes are communicated to the Agency Force and ASG SMT
• Ensuring changes adhere to the regulations set by the company and the Insurance commission in licensing new agents and license renewal of tenured advisors
• Ensuring the third-party contractors responsible for encoding meet the agreed upon SLAs and standards
   

Reviews and govern the onboarding process by:

• Ensuring proper guidelines and processes are in place for reference of the Agency Force
• Ensuring updated guidelines and processes are communicated to the agency force and internal stakeholders on a need-to-know basis
• Coordinating with stakeholders to ensure timely release of clearances and advisories to advisors with pending accountabilities

Reviews and govern the License Renewal process by:

• Ensuring platform used is aligned with the cascaded process to the Agency Force

• Ensuring guidelines are in place and within reach of the Agency Force regardless of platform
   

In charge of monitoring the Agency Operations Book of Governance which encompasses:

• Licensing process enhancements and updates

• Licensing guidelines for implementation
• OVS Movement and Conversion

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.