- Salary
- $2k – $2k
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Service
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Construction Customer Service Specialist (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $1,500 - 1,700 USD /month depending on experience via direct deposit or Wise
Schedule: Wednesday - Sunday, 10:00am to 6:00pm Central Time (Includes 30-minute lunch + two 15-minutes)
Our Client:
Our client operates in the home improvement and remodeling industry, specializing in helping homeowners plan and execute renovation projects.
They are committed to delivering an exceptional customer experience through strong communication, professionalism, and a customer-first mindset. Their team values integrity, accountability, collaboration, and continuous growth while maintaining a safe and supportive work environment.
This role is responsible for handling inbound inquiries, qualifying leads, scheduling consultations, and supporting the design team. The ideal candidate is friendly, organized, and detail-oriented, with the ability to manage multiple conversations while delivering a high-quality customer experience.
Responsibilities:
Customer Interaction & Lead Management
-
Respond to inbound leads generated through marketing channels
-
Conduct outbound calls to potential customers who have requested consultations
-
Qualify customer inquiries and gather relevant project details
Appointment Scheduling
-
Schedule and confirm design consultations with homeowners
-
Send reminders and follow-ups to ensure appointment attendance
CRM & System Management
-
Maintain accurate and up-to-date information in CRM systems
-
Update and manage customer data across internal tools and partner systems
Team Support & Communication
-
Support internal teams by communicating customer needs and updates
-
Escalate issues or concerns to management as needed
Qualifications, Skills, and Key Competencies:
Required
- 3–5 years of customer service experience
- Strong communication, problem-solving, and multitasking skills
- Positive attitude with the ability to manage customer expectations
- Basic computer and CRM proficiency
- Ability to work independently in a remote environment
- Professional, friendly, and reliable demeanor
Preferred
Experience with Salesforce or similar CRM platforms
Benefits:
- Company-observed holidays:
- New Year’s Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day + following Friday
- Christmas Eve & Christmas Day
- Opportunity to earn 1 additional day off per month (January–October)
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.