(Lead / Senior) Enterprise Operations Engineer (Tier 1 Global Network Support)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

(Lead / Senior) Enterprise Operations Engineer (Tier 1 Global Network Support)

Overview
Network Operations Center (NOC) is a strategic team responsible for ensuring the stable operation of Mastercard’s Network infrastructure globally. This team manages eyes on glass monitoring, performs network systems health check validations, troubleshooting issues, and optimizing performance to support the organization's mission-critical operations.

As a Lead / Senior Enterprise Operations Engineer, you will work in a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.


The Role
• Network Monitoring: Eyes on glass monitoring of network performance and system alerts to ensure reliable operation.
• Incident Response: Lead the incident response team to quickly address and resolve network outages or disruptions. Investigate outages, incidents; own problem tickets; replicate issues in lab and provide solutions to mitigate recurrence.
• Troubleshooting: Diagnose and troubleshoot complex network issues, employing analytical skills and technical expertise. Acceptance testing of new tech including upskilling of ops.
• System Maintenance: Perform regular maintenance checks and updates to network systems, including hardware and software.
• Performance Optimization: Analyze network performance metrics and implement improvements to enhance efficiency and reliability.
• Documentation: Maintain detailed records of network configurations, incidents, and performance reports.
• Coordination: Collaborate with other IT teams and stakeholders to ensure integrated and cohesive network operations.
• Training: Provide guidance and training to junior engineers and team members on best practices and standard operating procedures.
• Compliance: Ensure that network operations comply with organizational policies, industry standards, and regulatory requirements.


Work Arrangements:
· Hybrid working environment
· Willingness to work in a shift-based environment, including nights, weekends, and holidays as required.


All about You:
• Education: Bachelor’s degree in information technology, Computer Science, or related field.
• Experience: Some years of experience in network operations, with a focus on complex IT infrastructures.
• Certifications encouraged but not required: Relevant certifications such as Arista / Aruba / Cisco / Palo CompTIA Network+, or equivalent.
• Technical Skills: Proficiency in network protocols, routing, switching, firewall management, and network security principles.
• Problem-Solving: Highly analytical and good at troubleshooting with the ability to resolve complex network issues.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly.
• Availability: Willingness to work in a shift-based environment, including nights, weekends, and holidays as required.


Good-to-Haves:
• Advanced Degrees: Master's degree in a related field.
• Additional Certifications: Advanced network certifications and specialized training in network technologies.
• Project Management: Experience in managing network-related projects and initiatives.
• Industry Knowledge: Familiarity with industry best practices and emerging trends in network operations.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.