Restaurant Service Ambassador - Unit 1609

This position delivers exceptional customer service in a fast-paced restaurant environment. This position is responsible for promptly ensuring each customer’s experience meets or exceeds expectations by guaranteeing each customer is promptly served in a comfortable, clean, friendly restaurant. The purpose of this position is to ensure smooth daily operations by performing a variety of tasks that contribute to customer satisfaction and overall efficiency.

• Ensures all products are delivered to the customer within Whataburger service time standards.

• Demonstrates exceptional customer service standards to include offering refills to customers while in the dining room.

• Performs maintenance tasks as scheduled or assigned.

• Actively participates in all current sales promotions/marketing events during work time.

• Operates all designated customer service stations.

• Learns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.

• Mops spills or leaks quickly to prevent accidents.

• Demonstrates knowledge of proper handling and storage of all sanitizing and cleaning chemicals.

• Cleans the customer service areas by following the proper procedures, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.

• Supports customer service by stocking stations with an appropriate number of items to ensure continuous service.

• Follows company cash handling policies.

1401 Main Street Eastland TX 76448