- Location
- Italy, Arcugnano - Sonus Faber
- Type
- Full-time
- Department
- Operations
- Source
- Workday
Description
At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.
Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.
Job Description
Role Overview
The Order to Cash Specialist is responsible for executing the day-to-day Order to Cash activities for dealer, distributor, and export customers across the Export markets. This role supports order processing, customer support, invoicing, credits, returns, and shipment coordination while ensuring accurate and timely execution of orders from order entry through invoicing.
The specialist works closely with Sales, Logistics, Distribution, Finance, and the Order to Cash Supervisor to ensure orders are processed accurately, customers are supported proactively, and shipments and invoicing are completed on time.
This role plays an important part in delivering a high level of customer service and operational execution consistent with a premium or luxury brand experience.
Key Responsibilities
Order Management & Execution
Enter and manage sales orders for dealer, distributor, demo, and marketing
Ensure orders are entered accurately, released appropriately, and shipped on time
Monitor open orders and backlog and help resolve order holds, stock issues, and credit blocks
Coordinate with Logistics on shipment scheduling and delivery status
Provide shipment tracking, order status updates, and proactive communication to customers and Sales teams
Maintain order status reports and backlog tracking tools
Customer & Commercial Support
Respond to dealer, distributor, and customer inquiries related to orders, shipments, invoicing, and returns
Support new customer onboarding and order flow setup
Maintain customer master data and account records in ERP systems
Inventory, Backlog & Supply Chain Coordination
Work with Demand Planning and Supply Planning teams to monitor inventory availability and expected ship dates
Provide visibility to Sales teams on inventory and order status
Credit, Invoicing & Cash Flow Support
Ensure invoices are generated accurately and on time
Process credit and rebill transactions and support pricing adjustments and corrections
Process dealer and distributor credits after validating required documentation
Help manage credit blocks and support cash collection follow-up where needed
Returns, Export & Documentation
Process return authorizations and coordinate return shipments
Prepare commercial invoices and export documentation for international shipments
Process & Reporting Support
Maintain order, shipment, backlog, and credit tracking reports
Support process improvement initiatives and system improvements
Follow standard operating procedures and support documentation updates
Escalate recurring issues related to orders, invoicing, shipping, or credits
Skills & Experience
Experience in Order Management, Customer Service, Sales Administration, or Order to Cash operations
Experience supporting dealer, distributor, export, or B2B customers preferred
Strong attention to detail and organizational skills
Strong communication and customer service skills
Ability to work across Sales, Logistics, Finance, and Supply Chain teams
Experience with export documentation a plus
Business English (verbal and written) is required
Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.
